topic Re: No Manual Record Option iPhone 11 Pro Max in Arlo Pro 2

No Manual Record Option iPhone 11 Pro Max

Karloda — Tue, 28 Jan 2020 00:55:59 GMT

Arlo app is up to date running version 2.12.2 (1925).

Everything My iPhone 11 Pro Max is running iOS v13.3.

The button was there yesterday and has been there. Gone today. Shield still there.

Only button on screen is the microphone. I attached a screen shot.

Anyone have a fix?

Most appreciated!

Cheers!

Re: No Manual Record Option iPhone 11 Pro Max

ShayneS — Tue, 28 Jan 2020 00:55:14 GMT

Hi @Karloda

Are you still experiencing this issue? I have the same phone & was not able to replicate this issue. Have you tried to remove & re-install the app?

Re: No Manual Record Option iPhone 11 Pro Max

Karloda — Tue, 28 Jan 2020 01:10:29 GMT

Hi ShayneS

Thanks for the response! I removed my local storage drive and the option returned. So it seems I can’t record manually if my storage is local using a drive plugged into the USB port.
- Is that normal?
- Is there a fix?
- Or am I an idiot and I missed a setting? (<— my money’s here)

Re: No Manual Record Option iPhone 11 Pro Max

ShayneS — Tue, 28 Jan 2020 17:00:01 GMT

Hi @Karloda

Do you happen to have this feature enabled? How do I enable or disable local storage of Arlo video recordings on a USB device?

Re: No Manual Record Option iPhone 11 Pro Max

sonnybonds — Fri, 05 Jun 2020 20:16:37 GMT

same prolblem overhere. no recording option in the Iphone app. I can record on my laptop but not in iphone app for some reason.... No local record set. Help plz!!!

Re: No Manual Record Option iPhone 11 Pro Max

ShayneS — Fri, 05 Jun 2020 20:48:10 GMT

Hi @sonnybonds

What version of the Arlo app are you running & what version of OS on your iPhone?

Re: No Manual Record Option iPhone 11 Pro Max

sonnybonds — Sat, 06 Jun 2020 06:35:32 GMT

APP 2.17 [441]

iOS 13.5.1

Re: No Manual Record Option iPhone 11 Pro Max

ShayneS — Mon, 08 Jun 2020 17:40:31 GMT

@sonnybonds

Have you removed & re-installed the Arlo app? Is this occurring on all cameras? Do you have a screenshot you can provide of the missing feature?

Re: No Manual Record Option iPhone 11 Pro Max

sonnybonds — Mon, 08 Jun 2020 18:40:30 GMT

reinstalled the app but stil no record button

Re: No Manual Record Option iPhone 11 Pro Max

ShayneS — Mon, 08 Jun 2020 18:46:01 GMT

@sonnybonds

Which cameras is this occurring on?

Re: No Manual Record Option iPhone 11 Pro Max

sonnybonds — Tue, 09 Jun 2020 06:50:50 GMT

have only 1 camera the arlo ultra 4k camera

Re: No Manual Record Option iPhone 11 Pro Max

ShayneS — Tue, 09 Jun 2020 15:49:08 GMT

I am not able to replicate this issue. I attached my image below.

Is this occurring over a web browser as well?
Can you try & remove the camera from Settings > My Devices > Re-Add it.
What firmware version is your Ultra camera running?

Re: No Manual Record Option iPhone 11 Pro Max

sonnybonds — Wed, 17 Jun 2020 05:05:16 GMT

NVM i cannot record at all now. i just reconnected my cam and there is no record button in website now. i want my money back Arlo just doesnt make product that work.

Re: No Manual Record Option iPhone 11 Pro Max

ShayneS — Wed, 17 Jun 2020 17:25:05 GMT

@sonnybonds

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support