topic Re: Friends rights in Arlo Pro 2

Friends rights

JohnDoe77 — Sun, 14 Jun 2020 07:11:37 GMT

Hello!

I have sent our babysitter an invite to view the arlo 2 camera which we use as a babymonitor for our toddler. How do I make sure she can only access the camera when we want her to? Now she is gone, I edited friends rights but I have to give her access to the camera or the base station. If I delete the access to both, I can not save the changes.

If I grant access to the camera she can surely she the live feed. But if I don’t select that and only grant access to the base station, what will she be able to do then?

Re: Friends rights

TomMac — Sun, 14 Jun 2020 13:31:45 GMT

https://kb.arlo.com/1103229/What-privileges-do-my-friends-have-when-I-grant-them-access-rights-in-my-Arlo-account

Re: Friends rights

JohnDoe77 — Sun, 14 Jun 2020 13:39:07 GMT

Hi,

Thanks for your reply. I already visited those articles before I posted this question as it does not give me any answers. What can a “friend” do that only has access to the Arlo Base station?

Re: Friends rights

StephenB — Sun, 14 Jun 2020 14:28:31 GMT

@JohnDoe77 wrote:
What can a “friend” do that only has access to the Arlo Base station?

Can't happen. You grant access to cameras, not base stations.

Re: Friends rights

JohnDoe77 — Sun, 14 Jun 2020 18:08:44 GMT

I have to choose to grant access for the camera OR the base station. If I don’t select one, I cannot save. So now I have selected the base station, but I don’t know what she is able to do?

Re: Friends rights

JohnDoe77 — Sun, 14 Jun 2020 18:09:46 GMT

Sadly I cannot attach a screenshot from the app, the iPhone saves it in a format this forum does not accept.

Re: Friends rights

ShayneS — Mon, 15 Jun 2020 23:05:59 GMT

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Friends rights

JohnDoe77 — Mon, 22 Jun 2020 08:06:56 GMT

I waited over 15 minutes on the chat, then the chat was closed. After that, I received a mail that the helpdesk would contact me;

Bedankt voor het gebruik van onze online portal. We hebben een nieuw casenummer 41749533 gemaakt voor je aanvraag en deze toegewezen aan ons ondersteuningsteam.

Een expert van Arlo-ondersteuning zal je vraag binnen 1-2 werkdagen beantwoorden

Still waiting on a reply.