topic Re: Pro2 cameras not syncing with ultra hub in Arlo Pro 2

Pro 2 cameras not syncing with Ultra SmartHub. Tried resyncing and have Smart subscription.

blackgrendel — Wed, 10 Jun 2020 20:48:35 GMT

Hooked up 2 ultra and 3 pro 2's a while ago. Now my pro 2s are offline. Have tried to resync them but they will not. I have followed all suggestions on support. I contacted live supported but get the have you tried this line...after wasting so much time on line I was conveniently disconnected.
I am very disappointed as I have not received a follow up email regarding my case. #41727110
I have membership and expect premium support, but have not gotten that.
Any ideas will be appreciated.
Cheers,
Frank

Re: Pro2 cameras not syncing with ultra hub

JessicaP — Wed, 10 Jun 2020 20:47:49 GMT

Hey blackgrendel,

Try referring to this article to troubleshoot with your Arlo Pro 2 cameras not pairing with the Arlo SmartHub: My Arlo camera will not sync with my SmartHub or base station; how can I troubleshoot it?

Re: Pro2 cameras not syncing with ultra hub

blackgrendel — Thu, 11 Jun 2020 01:15:40 GMT

Tried that Jessica still would sync.

Re: Pro2 cameras not syncing with ultra hub

blackgrendel — Thu, 11 Jun 2020 06:35:17 GMT

Have tried the solutions on that page Jessica but no luck. I can not get my arlo pro2s to connect to ultra hub. I have been able to in the past. I have tried syncing via app and on PC. Have tried changing batteries, fully charged. Have also tried keeping cameras plugged in into power and still not able to sync. Getting over it I am afraid.

I still have have not response to case and it's been 3 days. Thanks for replying but am really frustrated at the moment.

Re: Pro2 cameras not syncing with ultra hub

JessicaP — Thu, 11 Jun 2020 14:27:11 GMT

Let me reach out to you via private message to gather more information from you in regards to your case with the support team.