topic Re: Camera speaker not working in Arlo Pro 2

Camera speaker not working. Works on WiFi but not on mobile data. Keeps saying "connecting".

EReggio — Mon, 01 Jun 2020 14:41:01 GMT

I have been using Arlo Pro 2 since it came out.

I was always able to speak to anyone from the camera's.

Now, it is working via the WIFI but not via mobile data, I can hear what they say but I canot speak, and yes, I am pressing the speak button, it sits on an hour glass, saying "connecting".

I have checked the app settings, they are fine.

Any ideas??

Re: Camera speaker not working

TomMac — Mon, 01 Jun 2020 13:23:06 GMT

this has been going on for a while now... seems to be very hardware/phone specific

some have used external mics ( like in earbuds ) and that has helped

Re: Camera speaker not working

EReggio — Mon, 01 Jun 2020 19:43:29 GMT

Interesting, I have had an iPhone X, since it came out, used Arlo with this phone for quite a while, this problem is very recent.

I will try the air pods.

Re: Camera speaker not working

EReggio — Mon, 08 Jun 2020 07:33:17 GMT

On mobile data, I can hear what the cameras hear but what I say does not come out of the cameras.
Very annoying, I was thinking of getting the newest model but I will go for another brand, if I have to. I cannot believe that Arlo is not doing anything about this.

Re: Camera speaker not working

JessicaP — Mon, 08 Jun 2020 21:15:38 GMT

Hey EReggio,

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.