topic Re: Activity zones disabled...ac power disconnected...no subscription in Arlo Pro 2

2 of 4 cameras show activity zones disabled error. Connected through Solar Panel. No subscription.

Cocache05 — Thu, 04 Jun 2020 21:42:57 GMT

2 of my 4 cameras connected to solar panels are giving me this error. If solar panels are not considered an AC connection, why aren’t all 4 cameras giving same error?

Re: Activity zones disabled...ac power disconnected...no subscription

dcfox1 — Thu, 04 Jun 2020 20:09:08 GMT

@Cocache05 Solar panels are not considered AC power. Activity zones will work on battery with subscription not sure if you have one The error you see I and others have seen on some cameras even with a subscription. It seems to be a bug but never saw that confirmed. Arlo did put out a fix for activity zones this week not sure if it fixed the ac notification.

Re: Activity zones disabled...ac power disconnected...no subscription

Cocache05 — Fri, 05 Jun 2020 00:27:51 GMT

No subscription, but 2 of 4 on solar don’t have this error and activity zones work.

Re: Activity zones disabled...ac power disconnected...no subscription

JessicaP — Fri, 05 Jun 2020 14:15:36 GMT

Hi Cocache05,

Is this error occurring through the Arlo app on your phone device and/or the web client on your computer?

Re: Activity zones disabled...ac power disconnected...no subscription

Cocache05 — Sat, 06 Jun 2020 00:39:41 GMT

Only on the app (iPhone and iPad). I get motion notices on 2 of the solar powered cams not exhibiting the error.

Re: Activity zones disabled...ac power disconnected...no subscription

JessicaP — Mon, 08 Jun 2020 15:40:02 GMT

For activity zones to work on no subscription, you will need to plug it in on AC power. But if all your cameras don't have subscription and only some cameras are experiencing this issue, I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.