topic Re: Pro 2 Camera Issues no power in Arlo Pro 2

Pro 2 Camera Issues no power

JeffDesrosiers — Fri, 05 Jun 2020 17:53:51 GMT

Hi bought this system a month ago and one camera has caused me issues from day one. The battery isn't holding a charge so I wired my cameras so I didn't have to charge them. This same camera is still having issues. it work for probably two days and stopped. I opened up the battery compartment and noticed one prong is loose compared to another camera. I think that's the issue. Your thoughts? I was number 31 in the que for a chat(are you kidding me?) and thought this might be quicker.

Thanks,

Re: Pro 2 Camera Issues no power

TomMac — Fri, 05 Jun 2020 18:55:31 GMT

No not the issue...normal. The diff pin is the ground and supposed to touch the battery first.

pull battery and run on ac only...see if issue continues

Re: Pro 2 Camera Issues no power

JeffDesrosiers — Fri, 05 Jun 2020 19:14:41 GMT

Pulling the battery didn’t work and the camera is still dead.

Re: Pro 2 Camera Issues no power

ShayneS — Mon, 08 Jun 2020 18:55:21 GMT

Hi @JeffDesrosiers

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.Arlo Tech Support