topic Re: my Arlo portal not responding in Arlo Pro 2

Arlo portal seems not to be responding. No error message. Tried on Chrome and Firefox.

VermS — Fri, 05 Jun 2020 16:51:17 GMT

The Arlo portal seems not to be responding. Username and password are correct. I click login but nothing happens. no error message or anything. I get the same using Chrome and Firefox. Am running Windows 10 home. I have successfully logged on a few weeks back

Is this a flash issue?

Re: my Arlo portal not responding

jguerdat — Fri, 05 Jun 2020 13:05:05 GMT

It's been working here. Is it still having an issue? WHat Internet security software are you using? Kaspersky has been problematic where you have to whitelist arlo.com. Also, if using a VPN, turn that off.

Re: my Arlo portal not responding

VermS — Fri, 05 Jun 2020 13:31:50 GMT

Just paused Kaspersky and you're right, portal goes on from the login. I thought that I added the my arlo site as an exclusion, but clearly not.

I'll liase with the Kaspersky guys and see what mask I need to add etc

You rock! I'd forgotton the check the AV

Thank you