topic Re: Pro 2 “ Getting status” forever in Arlo Pro 2

Pro 2 “ Getting status” forever. Tried resetting and reinstalling. Stuck at "checking for updates".

vanessarie — Fri, 05 Jun 2020 16:07:05 GMT

My arlo pro 2 got stuck on “getting status “ status. Tried to reset and reinstall all the lights blink accordingly. When I reinstall it stucked at “ checking for updates” screen for like an hour. Internet is working the wire is okay . It is connected to the internet the cameras are kind of “synced “ I got recordings from Library but the base station is just offline after few restart reset reinstall. What’s going on?

Re: Pro 2 “ Getting status” forever

Secureeyes — Thu, 04 Jun 2020 19:27:45 GMT

I'm having the same problem. Stuck on "getting status", but I can see recordings in library and still getting notifications, so I know it's online. Just can't get into mode or devices. Frustrating.....no numbers to call for support.

Re: Pro 2 “ Getting status” forever

dcfox1 — Thu, 04 Jun 2020 19:50:49 GMT

@Secureeyes Number for support is at the bottom of the page

Re: Pro 2 “ Getting status” forever

Majandra — Thu, 04 Jun 2020 19:56:16 GMT

I had this exact problem. I unplugged the base, pulled battery on camera, and it briefly worked.

I just updated the app, and now everything is working as it should. Give that a try before calling support.

Re: Pro 2 “ Getting status” forever

PowderPikka — Fri, 05 Jun 2020 03:18:37 GMT

Thank you for the pointer of updating the app! I just did it and everything works fine again.

Nothing else would fix it.

You have saved me a lot stress.