topic Re: Arlo pro 2 in Arlo Pro 2

Set up Arlo Pro 2 3 camera system but says I've reached maximum cameras to not have subscription?

Neilgetz — Thu, 04 Jun 2020 16:48:43 GMT

Set up new 3 camera system.
pits saying I’ve reached maximum cameras to not have a subscription

Arlo pro 2. Bought 3 camera system. They won’t let me activate unless I pay.

Neilgetz — Wed, 03 Jun 2020 19:09:36 GMT

I just got my 3 camera Arlo pro system. I set everything up. It synced up perfectly with base station. After pressing finish button, a prompt comes up saying “you’ve reached your camera limit”

I called customer service and they had me do all the trouble shooting I’d tried on my own. NOTHING!

they seemed more confused then me!

i should get free cloud for only 3 cameras. Right?

Re: Arlo pro 2

JessicaP — Thu, 04 Jun 2020 16:47:49 GMT

Hey Neilgetz,

If you're setting up the Arlo Pro 2 system, you should be able to add up to five cameras for no subscription. You can read more about it here: What are the available Arlo subscription plans and how much cloud recording is available?

Let me reach out to you via private message to gather more information from you regarding your case.

Re: Arlo pro 2

Nikkimay — Wed, 10 Jun 2020 21:27:20 GMT

I’m having the same issue if anyone know how to fix this problem please let me know

Re: Arlo pro 2

JessicaP — Thu, 11 Jun 2020 14:23:36 GMT

Hi Nikkimay,

I would suggest to contact the Support Team to further investigate this issue if you haven't done so already. You will find several options for contacting support in the provided link.