topic Re: One of my Arlo Pro 2 cameras will not sync with the system in Arlo Pro 2

One of my Arlo Pro 2 cameras will not sync with the system

JP5133 — Mon, 01 Jun 2020 22:44:56 GMT

One of my cameras battery went dead and I can not get it to sync with the base station again. I have read through many posts here and have tried everything short of resetting the system, i think... Any thoughts to share?

Re: One of my Arlo Pro 2 cameras will not sync with the system

TomMac — Sun, 31 May 2020 15:16:29 GMT

make sure it's a quick press of the base sync button ( not hold ) and then the camera...

you can do this without the app/web access

If it fails, pull battery , replace then wait a couple min and trya again (after base stops blinking led )

Also try and move the base as far as possible from your router in case of interference

Re: One of my Arlo Pro 2 cameras will not sync with the system

JP5133 — Sun, 31 May 2020 15:48:45 GMT

l try those items momentarily. Does it matter if the camera doesn’t show up as a device on my app anymore?

Re: One of my Arlo Pro 2 cameras will not sync with the system

JP5133 — Sun, 31 May 2020 19:21:18 GMT

Still can’t get it to sync. Any thoughts?

Re: One of my Arlo Pro 2 cameras will not sync with the system

ShayneS — Mon, 01 Jun 2020 22:44:40 GMT

Hi @JP5133

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support