topic Re: Cameras aren’t recording in Arlo Pro 2

Cameras aren’t recording anymore. When I go to live feature, I can view but motion doesn't trigger.

jamarh — Wed, 27 May 2020 22:42:56 GMT

Cameras aren’t recording anymore. When I go to live feature, I can view, but motion is no longer triggering the cameras. I’ve restarted the device through my phone, but nothing...

Re: Cameras aren’t recording

Andrew67 — Wed, 27 May 2020 06:52:40 GMT

I have the same issue. Two of the three cameras are working fine but the front door camera will no longer pick up motion.
Rebooted the base station and camera, but no change.
This problem started two days ago. The camera has 90% charge.

Re: Cameras aren’t recording

jguerdat — Wed, 27 May 2020 14:00:30 GMT

What mode is selected?

Re: Cameras aren’t recording

jamarh — Wed, 27 May 2020 16:58:03 GMT

I’m not sure of the question....the mode that it is currently in is in recording mode (not live view), but I have zero recordings and alerts (which is inaccurate)

Re: Cameras aren’t recording

Andrew67 — Wed, 27 May 2020 18:35:03 GMT

Same mode and same issue as Jamarh.

Re: Cameras aren’t recording

JessicaP — Thu, 28 May 2020 17:53:17 GMT

Hi jamarh and Andrew67,

What jguedat is asking is if your camera is on Armed mode. If you are using a custom mode to have your cameras recording, try setting to Armed mode to see if that works.

Re: Cameras aren’t recording

jamarh — Thu, 28 May 2020 23:18:40 GMT

This worked. For some reason, the mode was suddenly on “disarmed”. I have no idea how this happened. Nevertheless, it is working now. Thank you. Hopefully it works for you too, Andrew67.

Re: Cameras aren’t recording

Andrew67 — Fri, 29 May 2020 06:47:21 GMT

Hi JessicaP, I have checked the mode and it is armed for the base station and all three cameras. Two of the cameras are working fine but the one still isn’t picking up motion and recording? You can go live and the camera works fine......do I need to buy a new camera as it’s a couple of years old now?

Re: Cameras aren’t recording

JessicaP — Fri, 29 May 2020 14:51:01 GMT

Try using the motion detection test and see if your camera is able to detect motion. You can read here to learn how to use the motion detection test: How do I use the motion detection test for my Arlo device?

Re: Cameras aren’t recording

Andrew67 — Fri, 29 May 2020 15:12:22 GMT

Hi
I’ve just tried doing the motion test and no light is blinking?

Re: Cameras aren’t recording

JessicaP — Fri, 29 May 2020 20:01:10 GMT

If the motion detection test is not working even when adjusting the sensitivity, you might have problems with the camera. I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.