topic Re: Loss of view on one camera through the app in Arlo Pro 2

Lost view on one camera through the app but getting motion detected notifications

Sash89 — Thu, 28 May 2020 20:39:59 GMT

My husband and I both have admin. privileges through the Arlo app. Recently, I can only view one of our cameras on the app but I am still getting motion detected notifications from the camera I can’t see. My husband is able to view both camera devices. I have tried to add device many times with failed attempts. I also deleted and re-installed the app. Nothing is working.
What do I do?

Re: Loss of view on one camera through the app

jguerdat — Thu, 28 May 2020 13:14:09 GMT

Who is the primary user? I suspect it's your husband. He should check Settings, Grant Access for your access to make sure all cameras are selected properly.

Re: Loss of view on one camera through the app

Sash89 — Thu, 28 May 2020 14:13:38 GMT

He has granted me access. I’ve searched through all his settings and I can’t find anything that wouldn’t allow me to see that camera.

Re: Loss of view on one camera through the app

StephenB — Thu, 28 May 2020 23:48:24 GMT

@Sash89 wrote:
He has granted me access. I’ve searched through all his settings and I can’t find anything that wouldn’t allow me to see that camera.

Did you try this: https://kb.arlo.com/1101077/How-do-I-edit-my-friend-s-privileges-in-my-Arlo-account

Re: Loss of view on one camera through the app

Sash89 — Fri, 29 May 2020 13:10:59 GMT

Thank you! That worked!