topic Re: Arlo Pro 2 Login problem in Arlo Pro 2

Arlo Pro 2 Login problem

Polperro — Sun, 24 May 2020 14:28:38 GMT

I can login on my iPhone but am having difficulty logging in via my laptop. I've changed to Google Chrome and added the URLs and websites to Kaspersky as per a previous post but when I enter the one-time authentication code I get the blue circle of death.

Re: Arlo Pro 2 Login problem

TomMac — Sun, 24 May 2020 17:11:34 GMT

test with antivirus off...if it works the issue is still Kaspersky

Re: Arlo Pro 2 Login problem

ChrisChensy — Mon, 25 May 2020 01:43:41 GMT

It seems the problem was with the wifi network. I am having the exactly same issue. I can not login via Mac and Win 10 PC within a wifi network. It only works with iPhone hotspot. I’m using a google wifi mesh.

Re: Arlo Pro 2 Login problem

Polperro — Mon, 25 May 2020 09:13:02 GMT

I tried the hotspot on my iPhone and also turned off Kaspersky, still no joy.

A friend who works in IT had a look at it but couldn't see what would be causing it.

To make matters worse one of the two batteries that came with the new camera is dead flat. The other one was charged up. I'm trying to charge it up now. On the iPhone the battery level is showing 0% after 3 hours but the lightning symbol is showing. I read where you can check on your computer to see if the reading is different but of course I can't. Starting to wonder if I've bought a dud in more ways than one. Should the batteries have been charged up when I bought them? Does this require a new post re the battery?

Re: Arlo Pro 2 Login problem

Polperro — Mon, 25 May 2020 12:03:05 GMT

Update - I've been able to log into another computer which is also on wifi but it doesn't have Kaspersky. The camera battery is still showing 0%.

Re: Arlo Pro 2 Login problem

StephenB — Mon, 25 May 2020 23:32:25 GMT

@Polperro wrote:

Update - I've been able to log into another computer which is also on wifi but it doesn't have Kaspersky. The camera battery is still showing 0%.

Maybe try this: https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do

Re: Arlo Pro 2 Login problem

Polperro — Tue, 26 May 2020 01:56:34 GMT

Update on battery problem. I swapped the battery from the second already installed camera to the problem one and it showed it was 98% charged. Then I re-inserted the "dud" battery into the uninstalled camera again and it showed 100% charge!!!

Still can't work out why I can't log into my own computer but it doesn't really matter.

Thanks for your help.