topic Re: Notification Badges are still not fixed in Arlo Pro 2

Badge Notifications Not Resetting AGAIN

krypttic — Fri, 17 Apr 2020 04:10:10 GMT

As was the case months ago, described in this thread: https://community.arlo.com/t5/Arlo/Arlo-app-iOS-badge-notification-shows-incorrect/m-p/1697551

... the badge notifications on my iPhone are not resetting again. Every time I clear them, a new notification sets the counter to a few hundred. Last time, a cloud fix was needed to address this. Hopefully Arlo will do the same again.

Re: Badge Notifications Not Resetting AGAIN

ShayneS — Tue, 21 Apr 2020 17:52:29 GMT

Hi @krypttic

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Badge Notifications Not Resetting AGAIN

ShayneS — Mon, 27 Apr 2020 16:33:26 GMT

Hi @krypttic

Are you still experiencing this issue with your badge counter not resetting?

If possible, the development team would like to take a closer look at the app logs from your device to investigate this issue. When you notice the badge counter not resetting can you log in & retrieve these logs by logging > click the arlo logo 3 times > Send email pops up > You will then see an email prompt, send the logs to AskArlo@arlo.com subject line attention Shayne/Mark After i've received the logs i'll get these over to the development team for analysis.

Thank you,

ShayneS

Re: Badge Notifications Not Resetting AGAIN

krypttic — Mon, 27 Apr 2020 19:05:06 GMT

Yes, in fact just his morning I had 72 badge notifications (even though there were only a handful overnight). When I reviewed and the counter cleared, it jumped back up to 22 badge notifications when a single even was recorded again.

I tried to send the logs, but all I get is a popup message saying "please configure your email app," with no apparent way to do so.

Re: Badge Notifications Not Resetting AGAIN

ShayneS — Mon, 27 Apr 2020 20:45:38 GMT

@krypttic

Thank you for the update,

Are you the Admin on the account or a granted access user? Do you happen to have a screenshot of this message as it occurs?

Are you on the latest version of the Arlo mobile app 2.15 & iOS 13.4.1?

Re: Badge Notifications Not Resetting AGAIN

krypttic — Mon, 27 Apr 2020 20:52:20 GMT

I am the admin on the account and am using the latest mobile app and iOS. Screenshot attached.

Re: Badge Notifications Not Resetting AGAIN

ShayneS — Mon, 27 Apr 2020 20:57:14 GMT

Do you happen to be using the Mail app on your iPhone or another application?

Re: Badge Notifications Not Resetting AGAIN

krypttic — Mon, 27 Apr 2020 20:57:44 GMT

I'm using Outlook

Re: Badge Notifications Not Resetting AGAIN

ShayneS — Mon, 27 Apr 2020 21:02:35 GMT

@krypttic

I see, is there any way we can try to use the Apple email app on the iphone? Using a separate email app may be the issue with sending logs.

Re: Badge Notifications Not Resetting AGAIN

krypttic — Mon, 27 Apr 2020 21:04:20 GMT

No. I'm not going to configure a new mail application just to get around a limitation in your reporting code for an issue that I should not be the one troubleshooting in the first place.

Re: Badge Notifications Not Resetting AGAIN

ShayneS — Mon, 27 Apr 2020 21:06:11 GMT

Okay, thank you for the information provided.

Re: Badge Notifications Not Resetting AGAIN

ShayneS — Tue, 05 May 2020 16:15:59 GMT

The Arlo development team is currently investigating this issue with the badge counter not resetting. We will provide an update as soon as we have more information to share with the community.

Notification Badges are still not fixed

azarloGuy — Fri, 08 May 2020 21:26:14 GMT

Despite being marked as solved, this has not been fixed. I got a notification of motion (1 recording) and the badge on my phone says 31. Yesterday I got a notification and there were two recordings and it said 46. I believe the problem lies with shared accounts. If you have multiple accounts shared the notifications badge count gets all messed up. Not even remotely close to being correct.

Re: Notification Badges are still not fixed

azarloGuy — Tue, 19 May 2020 20:14:40 GMT

3 recordings today and my bade says 134. Arlo, is anyone there, does anyone care? This has been a problem for two years, it has NEVER been fixed dispite what you claim. We just don't complain every day since so far it's been fruitless. There's a great little company in Seatle called Wyze and they are customer focused. If they develop a wire free camera, Arlo is toast! Their products are affordable and they work. Unlike yours. Oh, and they are responsive to their customers.

Icon badge count doesn’t clear

Boomer20 — Tue, 19 May 2020 20:22:34 GMT

App Icon badge count just keeps adding up on new IPhone SE. Didn’t do that on Samsung. Reinstalled app, changed settings, deleted all videos but count continues.

Re: Notification Badges are still not fixed

krypttic — Tue, 19 May 2020 20:32:53 GMT

Yeah, this problem is definitely not solved. My counter is over 400 now, despite having reviewed the videos very recently.

Re: Notification Badges are still not fixed

krypttic — Tue, 19 May 2020 20:34:34 GMT

I only have one account, and my badge counter is all messed up too--so this isn't the cause (for me at least)

Notification Number

Owensrm13 — Sat, 23 May 2020 16:37:03 GMT

The notification number on my app has been incorrect lately. I have app version 2.16.

Re: Notification Number

TomMac — Sat, 23 May 2020 19:32:48 GMT

uninstall and from app store install the latest version

Re: Notification Number

Owensrm13 — Sun, 24 May 2020 13:15:25 GMT

I did and still shows incorrect notifications. Usually it says I have notifications and I don’t. Today it said I had 45 but I only had 3.