topic Re: Arlo Pro 2 won't detect motion - something else going on with camera - -what is that? in Arlo Pro 2

Arlo Pro 2 won't detect motion - something else going on with camera - what is that?

Marstar — Tue, 19 May 2020 14:48:00 GMT

I just bought a pair of Arlo 2 Pro cameras. The one camera works fine. The other camera does not detect motion. I get an error message that "something else is going on with the camera and motion cannot be detected right now". What does that mean? How do I fix? I looked through the other messages and looked at all the videos and don't see this problem addressed. Thanks.

Re: Arlo Pro 2 won't detect motion - something else going on with camera - -what is that?

StephenB — Tue, 19 May 2020 11:58:22 GMT

@Marstar wrote:

I get an error message that "something else is going on with the camera and motion cannot be detected right now". What does that mean?

The system thinks the camera is busy.

Try removing the battery and reinserting it.

Re: Arlo Pro 2 won't detect motion - something else going on with camera - -what is that?

Marstar — Tue, 19 May 2020 14:38:15 GMT

Thanks! That did the trick!

Re: Arlo Pro 2 won't detect motion - something else going on with camera - -what is that?

Marstar — Tue, 19 May 2020 15:01:54 GMT

Well, OK - that worked once. Now the camera won't detect motion again. I get the same error message " motion detection disabled due to other things going on with the camera.

Now what do I do ?

Re: Arlo Pro 2 won't detect motion - something else going on with camera - -what is that?

StephenB — Tue, 19 May 2020 23:15:21 GMT

@Marstar wrote:

Well, OK - that worked once. Now the camera won't detect motion again. I get the same error message " motion detection disabled due to other things going on with the camera.

Now what do I do ?

You could try restarting the base, and see if that works better.

If not, the next step is to contact support: https://www.arlo.com/en-us/support/contact.aspx