topic Re: No recordings in Library in Arlo Pro 2

Recently changed email address. No recordings in Library.

DeeOGee — Tue, 12 May 2020 14:44:20 GMT

I recently changed my email address on my account. I've noticed that there are no records in the library for the device.

What's up with that, what's up with that.

Re: No recordings in Library

JessicaP — Tue, 12 May 2020 14:44:00 GMT

Hi DeeOGee,

Make sure that you don't have any filters enabled on your library and try checking on the web client on your computer.

Also make sure that your camera/system is in Armed mode. If it's already in Armed mode, try testing by walking in front of the camera to see if your camera detects motion and records.

Re: No recordings in Library

DeeOGee — Tue, 12 May 2020 16:27:08 GMT

I have a custom armed mode that looks as I expect. The Library has no filters. If I logon to my.arlo.com via browser and then go to the library, I get a message asking if I want to signup for cloud storage. I had the default free cloud storage for a couple years and now that I just changed the email address on my account this issue of no video in the library started.

Re: No recordings in Library

JessicaP — Tue, 12 May 2020 20:40:59 GMT

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.