topic Re: Camera keeps battery from charging. in Arlo Pro 2

One of 4 cameras that is plugged in has an error message saying faulty with original Arlo power cord

SheShe8645 — Tue, 12 May 2020 14:38:50 GMT

One of 4 cameras THAT IS PLUGGED IN with Arlo power cord had error message something about a fault I hit ok and it looked ok (could not physically check the camera, it’s 700 miles away). Camera finally said offline. A few weeks later I drive to camera and battery was dead.
Battery would not charge in THAT camera. Put battery in other camera and it charged and worked fine.
I tried a cord I KNOW works with a battery I KNOW works with the same camera. Battery would not charge or show as charging in app.
THAT camera consistently shows as not charging in app when it is plugged in.
I have tried every combination of switching cords/cameras/batteries. Everything points to the camera. Camera was purchased September 2019.
Thoughts?

Re: Camera keeps battery from charging.

TomMac — Tue, 12 May 2020 01:19:41 GMT

Contact Arlo Support for possible warranty

Re: Camera keeps battery from charging.

SheShe8645 — Tue, 12 May 2020 06:48:22 GMT

I spent about an hour on Arlo website trying to get contact info and every time I’d get close it was either a broken link or put me back in a loop. Is there an email for them? I’ve had to call a couple of times (I have 11 cameras/3 residences) and I was on the phone over 2 hours both times . I really don’t have much hair left to pull out.
Thx

Re: Camera keeps battery from charging.

TomMac — Tue, 12 May 2020 13:08:17 GMT

this is it... no direct email

https://www.arlo.com/en-us/support/contact.aspx