topic Re: Arlo 2 wireless cameras and base stations in Arlo Pro 2

Arlo 2 wireless cameras and base stations

Matthewsdea — Mon, 04 May 2020 17:45:09 GMT

I have 2 base stations, one in Canada and one in Costa Rica. I just purchased a 3rd camera for my home in Canada for a total of 5 cameras. Now the 2 in Costa Rica are not recording motion but will record sound. Do I need to subscribe to a plan?

Re: Arlo 2 wireless cameras and base stations

StephenB — Mon, 04 May 2020 22:22:12 GMT

@Matthewsdea wrote:

Now the 2 in Costa Rica are not recording motion but will record sound. Do I need to subscribe to a plan?

The limit for free cloud recording is 5 cameras, and you are just at that limit.

Are you saying that there is no video in the recording? Or are you saying that audio detection events are triggering recording, but motion detection events are not?

Re: Arlo 2 wireless cameras and base stations

Matthewsdea — Mon, 04 May 2020 23:59:26 GMT

Yes, the audio is triggering a recording but the video is not.

Re: Arlo 2 wireless cameras and base stations

StephenB — Tue, 05 May 2020 00:22:39 GMT

@Matthewsdea wrote:

Yes, the audio is triggering a recording but the video is not.

Ok. That wouldn't have anything to do with the subscription.

Have you tried running the motion detection test? https://kb.arlo.com/1114344/How-do-I-use-the-motion-detection-test-for-my-Arlo-device

Re: Arlo 2 wireless cameras and base stations

Matthewsdea — Tue, 05 May 2020 00:34:22 GMT

Thanks, I will get my neighbor to go over tomorrow so I can test it.