topic Re: Pro2 not working when plugged to power in Arlo Pro 2

Pro2 not working when plugged to power

PeteDZ — Mon, 04 May 2020 19:13:49 GMT

Hi guys
Need help for some reason 2 of my cameras don’t work properly once plugged into power both on CVR plan but don’t work properly the recording pretty much is on and off every few seconds repeatedly! But when I pull the power they both work perfectly via wifi no glitches but can’t use CVR subscription without power?
It’s doing my head in and I’m about to throw everything in the bin please help!!

Re: Pro2 not working when plugged to power

TomMac — Sat, 02 May 2020 13:18:35 GMT

You can not use the CVR plan unless the cameras are powered...

Also, the cameras still are motion detect to trigger a recording which will appear in the library and should be a part of the CVR ( but an underline in color ) on time line.

Are you using Arlo power supplies ?

Re: Pro2 not working when plugged to power

PeteDZ — Sat, 02 May 2020 22:14:53 GMT

Yes I know you can’t use CVR unless plugged in- and yes usingArlo supplied electricals

Re: Pro2 not working when plugged to power

PeteDZ — Mon, 04 May 2020 19:13:28 GMT

@TomMac So one of the cameras is plugged in now without CVR subscription shows blue light and is working fine on wifi but obviously no CVR
As soon as I re subscribe and CVR attached this is where the problem is! It has something to do with the Arlo cloud??

Re: Pro2 not working when plugged to power

TomMac — Mon, 04 May 2020 23:41:34 GMT

It may be... contact Arlo support

Re: Pro2 not working when plugged to power

Reallyconfused — Sat, 09 May 2020 15:57:00 GMT

That's funny, my two cameras running on ac work fine. My problem is with the battery powered ones, which with a paid subscription to Arlo Smart Premier, are suppose to provide me with the activity zones. These zones are totally inactive, and I am paying for the service. Waiting on Arlo on this "known issue" as reported by them. And waiting, and waiting.....

Re: Pro2 not working when plugged to power

PeteDZ — Sun, 10 May 2020 02:23:57 GMT

after being on a chat with supprt for over 45 mins they had no idea as to what I was trying to explan!
i have yet again for about the 7th time cancelled and resubscribed to cvr still no change , I have included a screenshot of my timeline to explain the on/off recording??????

Re: Pro2 not working when plugged to power

PeteDZ — Sun, 10 May 2020 02:26:02 GMT

this on off recording will keep going like this on a 24hr cycle

Re: Pro2 not working when plugged to power

PeteDZ — Sun, 10 May 2020 06:09:52 GMT

timeline