topic Screens going white. in Arlo Pro 2

Screens going white.

GB709 — Fri, 01 May 2020 15:53:50 GMT

I’ve been having issues with my cameras recently.
Last week my “Side of House” (Arlo Pro) cameras’ screen went white all of a sudden. I was able to fix it by power cycling the base station, and it had worked fine ever since.
Today my “Front of House” (Arlo
Pro 2) is having a similar issue. I power cycled the base, but it never fixed it. You can still hear sound on the live feed. The camera has not moved, and there is no obstruction.
The “Side of House” was still detecting motion and recording during the issue, but all recordings were white. The “Front of House” is not detecting any motion or recording though.
Both cameras firmware is up to date as well.
I did recently reset my home internet modem, but the cameras all connected again and worked fine for a few days...until these issues.
Any help would be greatly appreciated! Thanks.
I attached a few photos for reference.

Re: Screens going white.

GB709 — Fri, 01 May 2020 15:55:13 GMT

Previous issue.

Re: Screens going white.

GB709 — Fri, 01 May 2020 15:55:47 GMT

Previous issue.

Re: Screens going white.

ShayneS — Mon, 04 May 2020 22:17:05 GMT

Hoi @GB709

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Screens going white.

GB709 — Sat, 09 May 2020 20:28:40 GMT

Thanks for your response. I was able to sort out the situation by deleting the device, and then syncing it to the base station again.