topic Re: Geofencing with shared device not working... in Arlo Pro 2

Geofencing shared device not working on Pixel device. Showing it needs to enable location services.

ABlueSpaceBunny — Wed, 29 Apr 2020 17:02:46 GMT

I recently purchased the 2 camera Arlo Pro 2 pack. I have everything set up and it is working pretty well. I set up Geofencing on my primary account and it is showing all of the correct data, I'm in the zone, out of the zone, etc... It shows my wife's shared account well her phone but when I try to enable her phone for Geofencing I get an error that says I need to enable location services on her device. On Both devices I have location permissions "Always Allow". I don't know what else to do. Has anyone had this issue? I attached screen shots for reference.

My device is a Google Pixel 3 XL running Android 10. (Working fine)

My wife's device is a Google Pixel 4 XL running Android 10. (Not allowed to connect)

Thanks for any assistance.

Re: Geofencing with shared device not working...

ABlueSpaceBunny — Tue, 28 Apr 2020 21:17:26 GMT

Second screenshot attached

Re: Geofencing with shared device not working...

JessicaP — Wed, 29 Apr 2020 17:02:05 GMT

Hey ABlueSpaceBunny,

Try to have her reinstall the Arlo Android app and reboot her Google Pixel 4 XL to see if that helps.

Re: Geofencing with shared device not working...

ABlueSpaceBunny — Wed, 06 May 2020 17:02:51 GMT

Attempted your suggestion and still having the same problem

Re: Geofencing with shared device not working...

JessicaP — Wed, 06 May 2020 21:34:59 GMT

Try to turn on airplane data and turn it off and disable and re-enable location services. You can also try checking this article out: Why isn't the Geofencing mode working?