topic Re: Arlo Pro 2: Free cloud service and paid subscription in Arlo Pro 2

Arlo Pro 2: Free cloud service and paid subscription

stupidkid — Mon, 27 Apr 2020 16:49:18 GMT

Hi,

I have 8 Arlo Pro 2 cameras, and 1 Arlo Baby Monitor. I understand the free 7 day cloud storage is limited to 5 cameras per account. I pay for Arlo Smart Premier for 5 cameras. Can I have 5 cameras on the paid plan, and 3 still using the free cloud storage - all under the same account? Right now, I can't even add a fifth camera without the app telling me I need to pay for it, I assume because it's counting the baby monitor against my 5 total?

Thanks!

Re: Arlo Pro 2: Free cloud service and paid subscription

StephenB — Mon, 27 Apr 2020 22:02:32 GMT

@stupidkid wrote:

Can I have 5 cameras on the paid plan, and 3 still using the free cloud storage - all under the same account?

Yes

@stupidkid wrote:

it's counting the baby monitor against my 5 total?

The baby monitor does count as a camera.

Re: Arlo Pro 2: Free cloud service and paid subscription

stupidkid — Mon, 27 Apr 2020 23:44:18 GMT

Thanks @StephenB So the app telling me I need to pay to add even a fifth camera is an error? I had two cameras and the baby monitor. I was able to add two more cameras. When I plugged in a fifth the app said I had to pay $1.49 more per month. I'll try tech support.

Re: Arlo Pro 2: Free cloud service and paid subscription

stupidkid — Tue, 28 Apr 2020 00:53:00 GMT

I tried tech support. The Arlo Baby monitor counts as a camera. The app can only manage 5 cameras at a time. Any more than that and you have to pay. I could create a separate account, but then I can't use the smart subscription for any cameras on that account to take advantage of the smart motion sensing.

Re: Arlo Pro 2: Free cloud service and paid subscription

StephenB — Wed, 29 Apr 2020 01:25:12 GMT

@stupidkid wrote:

The Arlo Baby monitor counts as a camera.

I also told you that.

@stupidkid wrote:

The app can only manage 5 cameras at a time. Any more than that and you have to pay.

I have 8 cameras on my account, with a 5-camera elite plan. One additional camera (video doorbell) is on a single camera premier trial.

Two pro-2 cameras are not on a plan, and I am still getting free cloud recording on them. No smart notifications or cloud activity zones.

All 8 cameras show up in the app and the web client.

So you definitely can have free cloud recording for some cameras.

Re: Arlo Pro 2: Free cloud service and paid subscription

stupidkid — Wed, 29 Apr 2020 00:28:13 GMT

You're right, I added a "not" to your sentence - sorry about that.

Interesting that you're able to do that - I asked the tech support multiple times and they said it wasn't possible without paying or creating a separate account. I have two base stations, would that make a difference.

Thank you for your help!

Re: Arlo Pro 2: Free cloud service and paid subscription

StephenB — Wed, 29 Apr 2020 01:31:34 GMT

@stupidkid wrote:

I have two base stations, would that make a difference.

I also have two, but that doesn't matter as far as the subscriptions are concerned. They apply to the account, not the base(s).

However with two bases, you can use two accounts (and then use grant access so you can see all cameras from both accounts). That lets you get more than 5 cameras with free cloud recordings. But if I understand what you want, I don't think you need that workaround.