topic My Arlo Pro 2 camera stopped motion sensing, sending notifications and recording. Reinstalled twice. in Arlo Pro 2

My Arlo Pro 2 camera stopped motion sensing, sending notifications and recording. Reinstalled twice.

krsbvt — Mon, 27 Apr 2020 22:09:45 GMT

I have 2 Arlo pro cameras. One is working fine and the other stopped working after I charged the battery. Both are set to the same settings. I have uninstalled the camera and reinstalled and have reset the base twice.

Re: my arlo pro2 camera has stopped motion sensing and sending notifications and recording

jguerdat — Mon, 27 Apr 2020 13:39:20 GMT

If you're using custom modes, removing a camera will require that you re-add it to those modes. You can use the Armed mode to test since that will automatically get any camera that has been removed and resynced.

Re: my arlo pro2 camera has stopped motion sensing and sending notifications and recording

krsbvt — Mon, 27 Apr 2020 13:45:41 GMT

Thank you for the suggestion. Not using custom modes. Using Armed mode for both camera's, It will work when in live mode but will not detect motion and record. Very strange.

Re: my arlo pro2 camera has stopped motion sensing and sending notifications and recording

jguerdat — Mon, 27 Apr 2020 13:51:53 GMT

Since it may be a hardware problem, use the Contact Support link at the bottom here.

Re: my arlo pro2 camera has stopped motion sensing and sending notifications and recording

krsbvt — Mon, 27 Apr 2020 13:58:00 GMT

Thank you for responding. I appreciate it.