topic Re: Latest Update April 10 - no usb icon in Arlo Pro 2

Latest Update April 10 - no usb icon

JTR1 — Sun, 19 Apr 2020 17:18:45 GMT

Just noticed with last update April 10 there is no usb icon in the individual camera info bar anymore. Does not show when alarm is active or inactive and it did before. Local recording still goes to usb but the icon was useful as it indicated that the usb was connected. You can still see status by going through the menu but it was right there on the camera for you to see. Now you have to go looking for it. Hope they put it back, don't know why they removed it.

Re: Latest Update April 10 - no usb icon

ShayneS — Mon, 20 Apr 2020 21:13:46 GMT

HI @JTR1

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Latest Update April 10 - no usb icon

dcfox1 — Mon, 20 Apr 2020 21:25:25 GMT

I noticed the same thing recently on web and iphone app. It used to show it even if not in as faded out but nothing now. I noticed it a week or two ago so assumed arlo just removed it.

Re: Latest Update April 10 - no usb icon

dcfox1 — Mon, 20 Apr 2020 21:53:09 GMT

Shane are you able to see the icon on your devices ?

Re: Latest Update April 10 - no usb icon

JTR1 — Tue, 21 Apr 2020 17:02:29 GMT

yes, usb icon was the middle icon on the bottom of each camera status; Greyed out when camera was inactive and black when active (armed) just like the other icons. Hope they fix this.

Re: Latest Update April 10 - no usb icon

JTR1 — Tue, 21 Apr 2020 17:04:45 GMT

The usb icon was the middle icon on the bottom of each camera status; Greyed out when camera was inactive and black when active (armed) just like the other icons. Hope they fix this.

Re: Latest Update April 10 - no usb icon

dcfox1 — Tue, 21 Apr 2020 17:07:34 GMT

ShayneS since u said contact support do you see the icon anymore?

Re: Latest Update April 10 - no usb icon

jguerdat — Wed, 22 Apr 2020 13:30:05 GMT

Reporting to support is needed. I agree that the icon is missing but used to be there. The best way to get it fixed is to report it.

Re: Latest Update April 10 - no usb icon

JTR1 — Wed, 22 Apr 2020 15:38:47 GMT

Did report, haven't hear back.