topic 4 Pro2 (H5) require installation after every power outage in Arlo Pro 2

4 Pro2 (H5) require installation after every power outage

CloisC — Fri, 17 Apr 2020 19:02:19 GMT

Enough! I have 4 Pro 2 cameras that our mounted outside all with power connections.. Every time there is a power fluctuation or outage, the cameras stop working (lose connection). This has occurred three time since I purchased them (Fall 2019). The only way to get the system working again is to remove and reinstall. That means numerous trips up and down the ladder, repositioning, etc. I have other genetic wireless IP cameras co-located with the Arlo system running Blue Iris software that are extremely easy to restart and does not require dismantling to get up and running. Any suggestions? FYI - now one of the cameras will not work with a battery installed (tried several) but will work connected to power? Another Arlo issue!

Re: 4 Pro2 (H5) require installation after every power outage

jguerdat — Sat, 18 Apr 2020 13:28:10 GMT

I would run all cameras that are plugged in with batteries to fly through power outages. That camera that won't work with a battery has a problem - invoke your warranty by using the Contact Support link at the bottom here. Why are you putting up with it?

I would also use a UPS for your modem, router and base to fly through power outages, too. I suspect the issue isn't the cameras but that the router and base have also been power cycled.

Re: 4 Pro2 (H5) require installation after every power outage

CloisC — Sat, 18 Apr 2020 13:51:43 GMT

Thanks for the reply. All my systems (computers, monitors, printers) are on UPS. The only items not on UPS are the outdoor Arlo cameras and they are on a GFCI breaker supported power source. I also have several wireless IP cameras on the same power source but no issue with them. I believe my next step will be to rip and replace the Arlo cameras with something a little more reliable.