topic Pro 2 cannot see it on my cell phone in Arlo Pro 2

Pro 2 cannot see it on my cell phone

Henryhouse1 — Mon, 13 Apr 2020 14:30:18 GMT

Hi, I recently added a well pro 2. I have 3 cameras total I cannot get the pro 2 to show on my phone. Has anyone had this problem? How can I did this issue?

Thanks for any help and suggestions

Donna

Re: 4030 cannot see it on my cell phone.

steve_t — Sun, 12 Apr 2020 10:02:46 GMT

Are you being Granted Access by a primary account holder? Are you a secondary account? If so, the primary account holder needs to go into their Settings > Grant Access > [Your name] > and highlight the new camera. Click Save and then you'll be able to see it when you log in next

Re: 4030 cannot see it on my cell phone.

Henryhouse1 — Mon, 13 Apr 2020 00:47:56 GMT

Hello Mr. Steve, thank you for your help. We had to download the arlo pro 2 camera app.
Again, thank you
Donna