topic Re: Run around trying to get 2nd replacement camera in Arlo Pro 2

Run around trying to get 2nd replacement camera

Rooney2016 — Thu, 09 Apr 2020 19:28:01 GMT

I think that Matt McRae should be aware of the run around that I am getting to replace a 2nd defective camera. The first time I replaced it was a breeze. 1 week from start to finish. If this were my company I would be ashamed. On 3/17, I was told it was shipped. It was not. On 3/26 , they were checking into fraud. On April 6 it was the pandemic. Sound like a run-around. I think so. I am usually very easy going. This is getting ridiculous. I think he should know. I'm just a little nothing, but come on!

Re: Run around trying to get 2nd replacement camera

dcfox1 — Thu, 09 Apr 2020 19:37:45 GMT

What is your question? This is a peer to peer help forum.

Re: Run around trying to get 2nd replacement camera

Rooney2016 — Thu, 09 Apr 2020 20:01:09 GMT

No question. Just trying to get replacement camera. Getting the run-around. Was hoping this would somehow reach Corporate.

Re: Run around trying to get 2nd replacement camera

michaelkenward — Fri, 10 Apr 2020 11:48:02 GMT

@Rooney2016 wrote:

No question. Just trying to get replacement camera. Getting the run-around. Was hoping this would somehow reach Corporate.

The only Arlo people here are the moderators.

For the higher ups, it seems that social media are the only way to rattle their cage.

Re: Run around trying to get 2nd replacement camera

ShayneS — Fri, 10 Apr 2020 20:17:22 GMT

HI @Rooney2016

I have escalated this issue for you & your new escalation case number is 41585102. Customer Support will be reaching out to you as soon as possible.