topic Re: base station Arlo Pro 2 VMB 4500 no conected after delete in Arlo Pro 2

Tried to reset VMB4500 and sync through Arlo app but can't find Base Station

harel — Mon, 06 Apr 2020 17:01:28 GMT

I've tried to reset the base station many times and sync through the app and can't find the base station.
What else can you do?

Re: base station Arlo Pro 2 VMB 4500 no conected after delete

jguerdat — Sun, 05 Apr 2020 14:02:17 GMT

Is this a new installation or are you trying to reset an existing one? For the latter, be sure to remove all devices found in Settings, My Devices. For either scenario, hold the reset button for >10 seconds until the base LEDs flash amber. Let the base reboot and try again.

Re: base station Arlo Pro 2 VMB 4500 no conected after delete

harel — Wed, 08 Apr 2020 12:29:42 GMT

It did not help, to point out that a base of origin was run by Wifi

Re: base station Arlo Pro 2 VMB 4500 no conected after delete

jguerdat — Wed, 08 Apr 2020 12:47:48 GMT

@harel wrote:

It did not help, to point out that a base of origin was run by Wifi

No idea what you're trying to say here.

You may have a hardware problem - if so, use the Contact Support link at the bottom here.

Re: base station Arlo Pro 2 VMB 4500 no conected after delete

harel — Thu, 09 Apr 2020 14:05:52 GMT

Only in WiFi settings do I see the base stations, through the app I do not succeed

Re: base station Arlo Pro 2 VMB 4500 no conected after delete

jguerdat — Fri, 10 Apr 2020 13:35:23 GMT

What are the LEDs on the base showing? If you reset, you should only have the power and Internet LEDs green and the Camera LED should be off or amber.

Re: base station Arlo Pro 2 VMB 4500 no conected after delete

harel — Fri, 10 Apr 2020 17:36:37 GMT

I have only one led, blue.

Re: base station Arlo Pro 2 VMB 4500 no conected after delete

jguerdat — Sat, 11 Apr 2020 14:16:03 GMT

Have you removed all devices in Settings, My Devices as well as holding the reset button until the LED flashes amber (>10 seconds)?

Re: base station Arlo Pro 2 VMB 4500 no conected after delete

harel — Sat, 11 Apr 2020 16:24:23 GMT

Yes, nothing help

Re: base station Arlo Pro 2 VMB 4500 no conected after delete

jguerdat — Sun, 12 Apr 2020 13:19:23 GMT

Since it may be a hardware issue, use the Contact Support link at the bottom here.

Re: base station Arlo Pro 2 VMB 4500 no conected after delete

StephenB — Tue, 14 Apr 2020 19:26:47 GMT

@harel wrote:

It did not help, to point out that a base of origin was run by Wifi

You DON'T join the base station's WiFi. The cameras connect to that. You connect the phone to your normal home WiFi.