topic Re: Arlo pro2 camera not syncing in Arlo Pro 2

Arlo pro2 camera not syncing

ConnorW4 — Sat, 04 Apr 2020 11:14:46 GMT

VMB4000r3, firmware 1.16.1.1_3348_facf74c, tried using IOS app.

Trying to sync the camera to the base station, using both instructions from the manual and trying set up via the app. Both times the sync blue button is flashing slowly then flashes rapidly amber at the end, showing failure.

I've even tried by plugging the camera into the base station with a USB when syncing which doesn't help. Additionally tried factory reset, making sure the batteries are fully charged and removing batteries from camera and putting back in. I've got 2 camera's and both wont sync.

Re: Arlo pro2 camera not syncing

TomMac — Sat, 04 Apr 2020 12:35:42 GMT

Do it directly without the app.... then check via the web access and browser

Quickly press the base sync button ( don't hold long ) and then the camera. It should sync without the app.

Then if you see the slow to fast blue led flash, check on the web site https://my.arlo.com

Re: Arlo pro2 camera not syncing

ConnorW4 — Sat, 04 Apr 2020 15:05:37 GMT

Have done so, still doesn't work, flashes steadily until it goes amber - following instructions to the T and tried with app, without app, and just doing as you've said and checking the my.arlo regardless of flashes

C

Re: Arlo pro2 camera not syncing

ShayneS — Tue, 07 Apr 2020 01:09:05 GMT

Hi @ConnorW4

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Arlo pro2 camera not syncing

Aryeh2b — Wed, 16 Sep 2020 23:34:54 GMT

Did you ever get a fix? I am having the same issue.

Thanks

Re: Arlo pro2 camera not syncing

ShayneS — Thu, 17 Sep 2020 18:25:34 GMT

HI @Aryeh2b

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support