topic Re: New System Installed in Arlo Pro 2

New System Installed 1 camera has battery issue

Chatham14 — Tue, 31 Mar 2020 20:47:45 GMT

Greetings all. Purchased and installed the Arlo yesterday. One of the four cameras is not being powered by batteries, j have tested this with all the batteries and the other three function fine. This tells me there is an issue with the camera itself with a connection to the battery. Any known resets or quick fixes? Thanks in advance!

Re: New System Installed

TomMac — Tue, 31 Mar 2020 13:14:40 GMT

If you tested with other batteries and NG, you can also test without battery and just use the ac adapter...

If NG still, either go to place of purchase ( prob faster ) or contact Arlo support for warranty

Re: New System Installed

Chatham14 — Tue, 31 Mar 2020 17:16:55 GMT

Thank you for your reply. I have tested with no battery and used the supplied power adapter which does work. My issue (third world problems) is the desire to use it wirelessly as purchased. I am pending a response from Arlo to the trouble ticket I opened, as well as contacted the box store I purchased from who were more than willing to exchange the system. My issue there (another third world problem) is the disassembly/repackaging/transporting if there is a more simple solution such as some MAF cleaner spray, or something else.

Re: New System Installed

TomMac — Tue, 31 Mar 2020 17:39:09 GMT

would NOT use spray cleaner on inside.... but a gentle wipe of contacts with pencil eraser may help

( both battery and inside contacts )

PS yes one of the inside contacts is normally different from others... it is the ground that is supposed to contact battery first