topic Can't find the base. Camera light shows amber. Tried to unplug and replug and reset. in Arlo Pro 2

Can't find the base. Camera light shows amber. Tried to unplug and replug and reset.

daych — Tue, 31 Mar 2020 17:00:17 GMT

I bought this 3 camera system from Costco in Dec. for my church.

I have an arlo system at home and have had no problems.

Just tried to install it. Ran into problems and read all suggestions from community. No progress.

Power & internet lights are green. Camera light is amber.

I unplugged all connections and plugged back in. No improvement.

I tried to reset and I get no change to the lights after numerous attempts to reset.

No base detected.

Thanks for everyone's assistance.

Chris

Re: Can't find the base

jguerdat — Tue, 31 Mar 2020 14:26:50 GMT

You're on the same network as the base and not cell service, right? If so, try holding the reset button until the LEDs flash amber (>10 seconds) and let the base reboot. Try again.

Re: Can't find the base

daych — Tue, 31 Mar 2020 16:00:19 GMT

Thanks very much for your response.

I decided to do a chat with the Arlo Tech Service. I began my wait for the chat at #29. ARGH !

Anyway, after no success using my chromebook ( I was on the same network), we decided I should trying using my cell phone. That worked. No issues.

BTW, I found when trying to reset the base I was not holding the reset long enough. Tech said it needs to be held for a min. of 30 seconds.

I completed a survey after the chat and suggested Arlo consider putting some documentation and troubleshooting tips in the box with the cameras.