topic Re: Can’t connect to my cameras in Arlo Pro 2

Can’t connect to my cameras when viewing live stream. Checked for updates on cameras.

Peter414 — Tue, 18 Feb 2020 20:13:26 GMT

I’m having issues connecting to my cameras, lately... I’d say the last 2 months, I’d login to my Arlo app, and click live view, but never connects. It’s just keeps saying connecting.... I’ve checked for updates on all my cameras and gone base, and it say up to date, no updates available... how can I fix this. It’s getting very frustrating...

Re: Can’t connect to my cameras

Kfields — Tue, 18 Feb 2020 08:48:34 GMT

Mine was doing the same thing. I just restarted the base station from the app, and when everything came back on I was able to view live mode on all of my cameras.

Re: Can’t connect to my cameras

StephenB — Tue, 18 Feb 2020 10:58:52 GMT

@Peter414 wrote:
I’m having issues connecting to my cameras, lately... I’d say the last 2 months, I’d login to my Arlo app, and click live view, but never connects. It’s just keeps saying connecting.... I’ve checked for updates on all my cameras and gone base, and it say up to date, no updates available... how can I fix this. It’s getting very frustrating...

What device are you running the app on, and what version of the app are you running?

Re: Can’t connect to my cameras

Peter414 — Tue, 25 Feb 2020 19:47:48 GMT

I’m using my iPhone XR, and version is 2.12.3(1927)

Re: Can’t connect to my cameras

JessicaP — Wed, 26 Feb 2020 15:24:33 GMT

Hi Peter414,

Have you tried restarting your Base Station? Are you able to view the live stream through the web client on your computer?

Re: Can’t connect to my cameras

Treehouse14 — Wed, 25 Mar 2020 21:18:47 GMT

I didn’t see his answer but I can’t view my cameras live. I can only see recording.

Re: Can’t connect to my cameras

JessicaP — Thu, 26 Mar 2020 14:30:43 GMT

Hi Treehouse14,

What happens when you try to view live? Do you see an error message? Is this happening on the Arlo app on your phone device and/or the web client on your computer?