topic Re: Arlo App not recording VMB4000r3 in Arlo Pro 2

Arlo App not recording VMB4000r3

dclayman90720 — Sat, 21 Mar 2020 02:40:10 GMT

Today Friday 3/20/2020 my arlo app kept sending me notifications like it was alerting me that someone was here. I go and check the cameras and nothing. I went out to try and tribune the camera to see if would alert me again and then it did however will not record. I have restart my arlo twice now and they still go off but no recording. I try to go to watch live and camera keeps saying offline base unit is not off line. Right no with all the Covid 19 scare in California and my camera and apps are acting whacky. I don’t understand. Could someone from arlo please help me. I called customer support and they said other people were having the same issues and that it would be fixed in a couple hours. Well it has been past a couple hours and still having issues when I have never have had issues in the past. Is there some sort of firmware update? And if so how would I know and I do I up

Re: Arlo App not recording VMB4000r3

yeaokwhatsup — Sat, 21 Mar 2020 02:52:33 GMT

yea mine is doing the same thing, not sure how you corrected it?

Re: Arlo App not recording VMB4000r3

dclayman90720 — Sat, 21 Mar 2020 08:29:23 GMT

I haven’t had any success to correct it.

Re: Arlo App not recording VMB4000r3

7251239ES — Sat, 21 Mar 2020 11:17:22 GMT

My cameras are doing the same. They will notify me when there is movement or sound but they're not recording. When I try to go live on any of my cameras it says "maximum of 5 cameras streams are supported simultaneously. Please stop one stream before starting another camera stream" thing is none of my cameras are streaming at that time. I called arlo support and they told me the exact same thing that they told you.

Re: Arlo App not recording VMB4000r3

dclayman90720 — Sat, 21 Mar 2020 20:00:51 GMT

Now my cameras are a actually turning to watch live feed but does not record. Might have to give arlo another call. They said it was suppose to be running yesterday. Sucks because I pay an annual fee for this.

Re: Arlo App not recording VMB4000r3

ShayneS — Mon, 23 Mar 2020 23:21:48 GMT

Hello everyone,

Are you still experiencing this issue?

Re: Arlo App not recording VMB4000r3

Kerrshezee — Mon, 23 Mar 2020 23:54:56 GMT

Yes I’m still having this problem

Re: Arlo App not recording VMB4000r3

MechanicTed — Tue, 24 Mar 2020 14:32:11 GMT

Yes mine are doing the same thing 3/24/2020

Re: Arlo App not recording VMB4000r3

dclayman90720 — Tue, 24 Mar 2020 18:52:14 GMT

Mine is now recording. I unplugged the base unit and let it sit and then plugged it back in and has been recording since I did that. Hopefully that will help

Re: Arlo App not recording VMB4000r3

MechanicTed — Wed, 25 Mar 2020 15:04:39 GMT

I reset the base (unplug and replug) it started working yesterday but I cannot view live on the Arlo web portal only on the iPhone app. I checked flash it was ok I installed opera and installed flash now says flash is not current. (I put it in this morning. Is there

maybe a old version of flash that will work ?

Re: Arlo App not recording VMB4000r3

ShayneS — Wed, 25 Mar 2020 17:04:08 GMT

Hi @MechanicTed

What browser are you using?

Have you tried to reboot your computer & test again?