topic Re: Arlo PRO 2 VMC4030P stop working in Arlo Pro 2

Arlo PRO 2 VMC4030P stop working

Aegidius — Fri, 20 Mar 2020 20:55:52 GMT

ISSUE:

The camera stop working. The only action that it perform is a led blinking when i plug the battery or the power supply.

INFO:

I bought with Arlo Pro2 VMS4430P kit by Amazon.
The camera and the entire kit work only inside my home. Never been outside.
I don't know the firmware version because the camera doesn't work, but I periodically check for the firmware update in all my Arlo devices.

Thank you in advance for the help.

Re: Arlo PRO 2 VMC4030P stop working

StephenB — Fri, 20 Mar 2020 23:26:29 GMT

Are the base station LEDs showing good power and internet status? https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-base-station-mean

If they showing good status, then have you tried removing the camera from your account and re-adding it?

Re: Arlo PRO 2 VMC4030P stop working

Aegidius — Fri, 20 Mar 2020 23:47:45 GMT

The base station led are ok and the other cameras connected work fine.

I removed the camera but It's impossible to add it again because when I press the sync button on the camera nothing happen.
Thank you.

Re: Arlo PRO 2 VMC4030P stop working

StephenB — Sat, 21 Mar 2020 11:29:22 GMT

@Aegidius wrote:

when I press the sync button on the camera nothing happen.

But you are seeing the blinking blue light on the camera?

Assuming yes: Did you try also pressing the sync button on the base (instead of using "add device" in the app and web client)?

Re: Arlo PRO 2 VMC4030P stop working

Aegidius — Mon, 23 Mar 2020 23:13:37 GMT

But you are seeing the blinking blue light on the camera?

@StephenB Unfortunately no. As I said, nothing happen when I press the sync button.

Re: Arlo PRO 2 VMC4030P stop working

ShayneS — Wed, 25 Mar 2020 17:09:52 GMT

@Aegidius

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support