topic Re: Max number of cameras streaming in Arlo Pro 2

Getting error message of maximum of 5 cameras streaming and need to stop one in order to live view

mac82gyver — Fri, 20 Mar 2020 14:39:25 GMT

I am getting a message that there is a maximum of 5 cameras streaming anf I need to stop one in order yo get a live view of what my cameras are seeing. I have been able to pull up all 8 at one time but now this is all I can get I am attaching a screen shot of what the message actually says. Can anyone advise what to do to fix this and has also changed something I am unaware of ? This just started tonight 20 March 2020

Re: Max number of cameras streaming

mac82gyver — Fri, 20 Mar 2020 07:04:14 GMT

Screen,shot for above post

Re: Max number of cameras streaming

raliyev — Fri, 20 Mar 2020 08:01:22 GMT

I'm getting same error and I only have 3 cameras. Nobody else streaming at the moment and there is no recordings of activities in the last 3 hours

Re: Max number of cameras streaming

mac82gyver — Fri, 20 Mar 2020 08:12:35 GMT

I am wondering if the arlo system is being updated or something

Max 5 streaming

Jacoba — Fri, 20 Mar 2020 10:04:28 GMT

Im getting this error message on two separate base stations at remote house, Is there an issue with cloud? Maximum of 5 camera streams are supported simultaneously. Please stop one stream before starting another camera stream.

Re: Max number of cameras streaming

mac82gyver — Fri, 20 Mar 2020 10:24:13 GMT

Ok update I have deleted and reloaded the app, reatarted my phone and unplugged and replugged the power cord on the base station and still getting the same message. Anyone have any more suggestions to try

Streaming

Gem435 — Fri, 20 Mar 2020 12:22:48 GMT

Getting an error this morning ,
Maximum of five streaming, stop one streaming before starting another one. Already rebooted base. Does not help.

Re: Max number of cameras streaming

Gem435 — Fri, 20 Mar 2020 12:38:45 GMT

Getting same error this morning. Hopefully it's some update.

Re: Streaming

jguerdat — Fri, 20 Mar 2020 12:50:04 GMT

Try logging out and back in.

Re: Streaming

Gem435 — Fri, 20 Mar 2020 12:55:24 GMT

Did that.

Re: Streaming

mareb — Fri, 20 Mar 2020 13:44:27 GMT

I am getting the same message and I also am not able to live stream at all and while I continue to receive notifications, nothing is recorded in my library and I have a paid subscription.

Re: Streaming

shaolin95 — Fri, 20 Mar 2020 16:05:05 GMT

Same for me here. It started this morning.
It better be a simple fix cause if I were away from home and it requires physical access to the cameras, this would be unacceptable and the last nail on the coffin for me to sell all the Arlo stuff. That is why I have some Wyze cameras around as backup...I should be able to trust my security system. I don't think that is too much to ask, is it?

Re: Streaming

shaolin95 — Fri, 20 Mar 2020 16:52:44 GMT

I am with chat support. It was going nowhere so I had the case escalated.

The support was upsetting to say the least specially the last message:

"

By the way, please be informed that your concern is not an issue here in Arlo.
Please know that you can stream simultaneously from a maximum of five Arlo cameras that are connected to a single base station. To start streaming the sixth camera, you must pause one of the active streams."

I lost count how many times I said I had TWO cameras only..how is it possible for me to stream more than 5 cameras when I only own 2??? Plus I provided the link of this thread too so she could see it was not JUST me. It all started today for more people.
Seriously that pissed me off.
Hope the Level 2 support is better or I am selling all this.

Re: Getting error message of maximum of 5 cameras streaming and need to stop one in order to live...

JessicaP — Fri, 20 Mar 2020 17:02:50 GMT

The development team is investigating reports of this issue. We'll provide an update as soon as we have more information.

Re: Getting error message of maximum of 5 cameras streaming and need to stop one in order to live...

shaolin95 — Fri, 20 Mar 2020 17:05:35 GMT

thank you. As long as it does not require physical access to the cameras to fix, I will be fine.

Why am I getting this message?

ToutHater76 — Fri, 20 Mar 2020 17:34:49 GMT

When I try to watch any of my cameras live streaming, I get a message that says, "Maximum of 5 camera streams are supported simultaneously. Please stop one stream before starting another camera stream."

None of the cameras are streaming, and nothing has recorded since last night.

Re: Getting error message of maximum of 5 cameras streaming and need to stop one in order to live...

andoman33 — Fri, 20 Mar 2020 17:48:38 GMT

I received the same message as listed above with only having 2 cameras in my system. I tried everything listed in the other comments. Last resort was to remove the cameras from my system and add them back into the system. This appears to work, I now am able to live stream and now getting video captures when the camera is tripped. Will monitor to see if this occurs again, but for now my system is back up and running.

Re: Getting error message of maximum of 5 cameras streaming and need to stop one in order to live...

ToutHater76 — Fri, 20 Mar 2020 17:53:15 GMT

Thank you. I will try that.

Re: Getting error message of maximum of 5 cameras streaming and need to stop one in order to live...

shaolin95 — Fri, 20 Mar 2020 17:53:17 GMT

I sure hope they find a better solution because I would have to pay a handyman to go to my outdoor camera so is not acceptable 😕

Re: Getting error message of maximum of 5 cameras streaming and need to stop one in order to live...

ToutHater76 — Fri, 20 Mar 2020 18:08:28 GMT

Worked like a charm. Thank you.