topic Re: Continued Camera failures in Arlo Pro 2

Continued Camera failures

ScottMc1 — Thu, 05 Mar 2020 01:51:33 GMT

It seems every few days I must reboot my system due to camera failure. It’s a random pick of which cameras fail. The only way to remedy this continued annoyance is by rebooting. This is such a disappointing system, when will Arlo put out a software update that actually works? Please help.

Re: Continued Camera failures

ShayneS — Fri, 06 Mar 2020 22:49:03 GMT

Hi @ScottMc1

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Continued Camera failures

ScottMc1 — Sat, 14 Mar 2020 01:39:45 GMT

Once again another dead end. I go to your link and it’s the same bull**bleep**, search the community and leave your questions. This is the worst support ever. Such a piece of **bleep**.

Re: Continued Camera failures

ScottMc1 — Sat, 14 Mar 2020 01:40:24 GMT

ShayneS are you part of this mess?

Poor Customer Support

ScottMc1 — Sat, 14 Mar 2020 22:59:58 GMT

I am fed up and disgusted with the customer support of Arlo. Sure I get someone saying “here’s your link to customer support” and all it does is lead to another forum. Why can’t the Arlo people address their customers? I spent a lot of $$ for a unit that needs rebooting now every other day! Cameras keep failing, poor quality video. I wish I could get a refund, I would in a heartbeat! Arlo is worthless. I cannot rely on it at all.