topic Re: Battery percentage always says 0% in Arlo Pro 2

Battery percentage always says 0%

Dzielski14 — Mon, 13 Jan 2020 23:28:11 GMT

I have problem with my camera. The battery is charged. But in app I always see 0% battery. I put battery from other cameras and it’s the same 0%, but in other cameras it shows reals % of battery

Re: Battery say 0%

jsdrgrandma — Fri, 10 Jan 2020 20:31:27 GMT

I am having the same problem, my battery never appears to be charging in the portal, and now is down to 15% I am waiting to see if it stops working when it reaches 0. It maybe like your ready 0% but inaccurate?? So waiting now, will post when I reach 0. Something is wrong but trying to find out what that is isn't easy. Problem after problem with these cameras!

Re: Battery say 0%

ShayneS — Mon, 13 Jan 2020 23:28:46 GMT

What troubleshooting steps have you tried so far? I do not want to suggest anything you may have previously performed.

Re: Battery say 0%

Dzielski14 — Tue, 14 Jan 2020 00:21:39 GMT

I was change battery. I restart camera

Re: Battery say 0%

ShayneS — Tue, 14 Jan 2020 18:14:09 GMT

@Dzielski14

Have you tried to remove & re-install the Arlo app?

What version of the App are you using & what Device/Model/OS are you using?

Re: Battery say 0%

Dzielski14 — Tue, 14 Jan 2020 18:52:35 GMT

Yes I do. I use version 2.12.2 on OS

Re: Battery say 0%

ShayneS — Tue, 14 Jan 2020 19:05:20 GMT

What Device/Model/OS is this?

Re: Battery say 0%

Dzielski14 — Tue, 14 Jan 2020 19:30:38 GMT

iPhone 11pro Max

Re: Battery say 0%

ShayneS — Tue, 14 Jan 2020 19:41:31 GMT

Can you upgrade to iOS 13.3 & test again. I have the same phone & can not replicate the issue. I would suggest contacting customer support regarding this issue since this error is following the camera. I have provided the link here for you - Arlo Tech Support

Re: Battery percentage always says 0%

AmyArlo24 — Wed, 11 Mar 2020 02:01:56 GMT

Since the last upgrade I have no percentage showing against any of the cameras on the Devices tab. I click on the green cog/sun to the right of a camera, go down and click on Device Info, then click on the Back (top left of screen) and it will take you to a Settings page and should have Battery and the percentage next to it.

Re: Battery percentage always says 0%

ShayneS — Wed, 11 Mar 2020 16:41:58 GMT

@AmyArlo24

What version of iOS are you using as well as Arlo app?

The latest Arlo app version is 2.13

Re: Battery percentage always says 0%

AmyArlo24 — Wed, 11 Mar 2020 23:30:37 GMT

Hello,

I am using 2.13_27035.

The battery percentage used to show under each camera in the Devices tab, however now it doesn't. Now I have to do the steps I outlined in the previous message in order to see them.

I thought it would be happening to everyone. Obviously not??

Amy.

Re: Battery percentage always says 0%

ShayneS — Thu, 12 Mar 2020 17:22:34 GMT

Hi @AmyArlo24

Do you happen to have a screenshot I can look at?