topic Re: Both Arlo Pro 2 Cameras will not charge. in Arlo Pro 2

Both Arlo Pro 2 Cameras will not charge.

Ricochet55 — Sun, 08 Mar 2020 20:10:03 GMT

Both Arlo Pro 2 Cameras will not charge. App says they are off line. Both worked 2 weeks ago

Re: Both Arlo Pro 2 Cameras will not charge.

StephenB — Sun, 08 Mar 2020 21:50:34 GMT

@Ricochet55 wrote:

Both Arlo Pro 2 Cameras will not charge. App says they are off line. Both worked 2 weeks ago

Have you tried these steps: https://kb.arlo.com/000059145/My-Arlo-Pro-or-Arlo-Pro-2-camera-battery-isn-t-charging-what-do-I-do ?

Re: Both Arlo Pro 2 Cameras will not charge.

Ricochet55 — Sun, 08 Mar 2020 21:55:54 GMT

Yes, tried all the steps listed in forums.

Re: Both Arlo Pro 2 Cameras will not charge.

StephenB — Sun, 08 Mar 2020 22:02:21 GMT

@Ricochet55 wrote:

Yes, tried all the steps listed in forums.

There are some other steps here you might not have tried: https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do

If this second procedure doesn't work, you probably should contact support: https://www.arlo.com/en-us/support/contact.aspx

Re: Both Arlo Pro 2 Cameras will not charge.

fernandots — Mon, 09 Mar 2020 02:38:07 GMT

Did you solve the issue? Ii still can't make the batteries charge... it is asking me to replace them, but they were workeing perfectly until I updated the APP in my phone.

Re: Both Arlo Pro 2 Cameras will not charge.

ShayneS — Mon, 09 Mar 2020 22:33:01 GMT

HI @fernandots

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Both Arlo Pro 2 Cameras will not charge.

Ricochet55 — Mon, 16 Mar 2020 09:15:49 GMT

Cameras still both dead. Need to contact Arlo support live. Don't know if batteries or cameras not functioning.