topic Re: stuck in getting information on base in Arlo Pro 2

Base station stuck on getting status

Australien — Mon, 02 Mar 2020 21:04:18 GMT

Hi there, I have a new base station and just got access granted from someone else. I’m stuck in getting information. Is that cause I haven’t a camera installed yet in my account? I tried everything, resetting, installing new etc. Thanks.

Re: stuck in getting information on base

StephenB — Sat, 29 Feb 2020 16:12:18 GMT

@Australien wrote:
I’m stuck in getting information. Is that cause I haven’t a camera installed yet in my account?

Granted Access and the lack of an installed camera shouldn't do this.

Are you seeing this when you browse to https://my.arlo.com on a PC?
What color(s) are the base station LEDs? https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-base-station-mean

Re: stuck in getting information on base

ArloOZ — Sun, 01 Mar 2020 02:46:56 GMT

Hi, sorry maybe it was a bit misunderstanding. I got access granted and that’s working all fine. I bought now a base station myself (VMB3010r2), added it successfully to my other only device (babycam) and don’t have a camera yet. I wanted to give someone else access to my new base but it doesn’t appear that I can give access. I gave access from my babycam to someone else. That’s working all fine. My only question is, does the base not appear as an option to grant access yet cause I don’t have an own can? On my app it’s still saying “getting information”. On the pc it appears and doesn’t say that but I can’t give access to the base to someone else either. Please see screens. Thanks for helping. Just want to be sure if I buy a cam that it works and not all money is wasted. 2 lights blink green, power and internet.

Re: stuck in getting information on base

StephenB — Sun, 01 Mar 2020 19:01:32 GMT

@ArloOZ wrote:
does the base not appear as an option to grant access yet cause I don’t have an own can?

You grant access to cameras, not bases.

Re: stuck in getting information on base

ArloOZ — Mon, 02 Mar 2020 09:47:23 GMT

I know that, it’s just strange that it still says GETTING INFORMATION... however I ordered a cam and will see what happens if it’s installed. Please see screenshot.

Re: stuck in getting information on base

StephenB — Mon, 02 Mar 2020 14:16:22 GMT

@ArloOZ wrote:
I know that, it’s just strange that it still says GETTING INFORMATION... however I ordered a cam and will see what happens if it’s installed. Please see screenshot.

Is the baby cam actually off-line?

Is Telstra your home wifi connection, or are you connecting on a mobile network or hotspot?

Re: stuck in getting information on base

ArloOZ — Mon, 02 Mar 2020 15:21:42 GMT

Arlo baby is just off cause the baby is not there yet. It’s Internode. Base confirms with green light that it’s connected

Re: stuck in getting information on base

ARLOozzie — Mon, 09 Mar 2020 12:33:50 GMT

Problem solved after installing the camera which arrived. Getting information message disappeared