topic Cannot use alro app using cellular saying no internet connection. But work good on any wifi in Arlo Pro 2

Cannot use alro app using cellular saying no internet connection. But work good on any wifi

Milon — Fri, 28 Feb 2020 03:26:15 GMT

Cannot use alro app using cellular saying no internet connection. But work good on any wifi. Problem started recently. I am using iPhone XR. Mobile app version is 2.12.3

Re: Cannot use alro app using cellular saying no internet connection. But work good on any wifi

ShayneS — Fri, 28 Feb 2020 04:40:25 GMT

Hi @Milon

Can you provide a little more detail regarding this issue you are experiencing. I am not able to replicate this. Do you happen to have a screenshot of the error medssage?

Re: Cannot use alro app using cellular saying no internet connection. But work good on any wifi

Milon — Fri, 28 Feb 2020 06:14:41 GMT

Attach is screen. Even I tried to uninstall the app. Restarted my iPhone and waited more then 6 hours and installed the app again. Still the problem persists.

Re: Cannot use alro app using cellular saying no internet connection. But work good on any wifi

ShayneS — Fri, 28 Feb 2020 15:05:56 GMT

Have you verified if your mobile data is functioning for other tasks, online apps?

Re: Cannot use alro app using cellular saying no internet connection. But work good on any wifi

Milon — Fri, 28 Feb 2020 17:19:10 GMT

Yes I can use all the other app. I am getting call on my ring app, google maps, Apple Maps, only Arlo app is stop working. Attached is another screen

Re: Cannot use alro app using cellular saying no internet connection. But work good on any wifi

Milon — Fri, 28 Feb 2020 17:20:24 GMT

Even this message I am sending on cellular

Re: Cannot use alro app using cellular saying no internet connection. But work good on any wifi

ShayneS — Fri, 28 Feb 2020 18:06:31 GMT

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support