topic Re: Help with replacement in Arlo Pro 2

Help with replacement

Cville1177 — Mon, 24 Feb 2020 21:29:35 GMT

Customer support is a joke! This place is disorganized, rude, and unhelpful. I returned both camera systems with the return labels they sent me in the original box they shipped it in. I was planning on ordering different cameras from them to replace the two they sent. They refunded me for one camera. They are claiming that’s all that was in the box. So basically they stole the camera I paid for. I have been to the escalation department twice. They never call back. Then some moron tells me they reviewed the case and only shows one camera was returned. Can not speak to a supervisor. It’s been kicked up to the escalation department for the third time. Any suggestions???

Re: Help with replacement

ShayneS — Mon, 24 Feb 2020 21:34:48 GMT

Hi @Cville1177

Do you have any emails, Case/RMA numbers? I would like to review this for you. Can you PM me with any information regarding your RMA.

Thank you

Re: Help with replacement

Cville1177 — Thu, 27 Feb 2020 18:28:52 GMT

All this company does is escalate to someone else. They don’t help, they don’t call back, they basically are useless. I can’t believe I even gave this garbage company a try. My case has been escalated 5 times now, yet nobody has called me back!!!! I’m fed up! Can’t wait until someone from Arlo pretends they are going to help with the problem in the post to make it look like they are all about customer service.

Re: Help with replacement

ShayneS — Thu, 27 Feb 2020 21:37:31 GMT

HI @Cville1177

Thank you for informing me, I have sent you a PM with further details.

Re: Help with replacement

Cville1177 — Fri, 28 Feb 2020 18:37:07 GMT

Still waiting for assistance from Arlo. I have yet to speak to anyone who knows what they are doing. This is quite the scam you have running in customer service. It’s the worst treatment I’ve ever received. Thanks for nothing Arlo. Guess I’ll be going back to Ring where they actually resolve your issues and answer your complaints.