topic Re: Motion Detection in Arlo Pro 2

Motion detection stopped working after 2.19.20 update? Tried removing battery and re-syncing.

Edhonea — Tue, 25 Feb 2020 15:56:57 GMT

Had anyone experienced that their motion sensor for a camera stopped working after the 2.19.20 update?

One of my cameras is not picking up and motion detection but the other is. I've found posts from a year ago that detail solutions for a similar issue, but they have not worked.

This includes the removal of the battery, unlinking the camera and resynching.

Any input would be appreciated!

Re: Motion Detection

SASANTIAGO — Mon, 24 Feb 2020 04:03:20 GMT

Yes, I had 2 camera's no longer picking up motion. Took battery out, put back in and did a restart from the app. Now both are picking up motion again.

Re: Motion Detection

Pchammond — Mon, 24 Feb 2020 04:19:38 GMT

Only have had my pro 2 wire free camera for two days. My camera stops recording and stops detecting motion at night. Why is it stopping? I can’t figure out how to fix it and to get it to detect motion at night

Re: Motion Detection

Edhonea — Mon, 24 Feb 2020 11:48:13 GMT

When you say restart do you meaning removing it from the account and then resynching it to the base?

Re: Motion Detection

SASANTIAGO — Mon, 24 Feb 2020 13:49:49 GMT

No. Go to settings, choose Base, scroll down to restart.

Re: Motion Detection

SASANTIAGO — Mon, 24 Feb 2020 13:52:53 GMT

I took the battery out, put back in then from settings I chose Base, scrolled to bottom and did a restart.

Re: Motion Detection

Edhonea — Mon, 24 Feb 2020 23:47:10 GMT

So I did the steps Sasantiago listed above numerous times and it did not work.

I took the batter out and grabbed a q tip and clean the battery connections with rubbing alcohol, dried them, and then places a cotton ball behind the battery to get a more snug fit. This fixed my issue for now at least. If it messes up more I'm sure I'll follow up. If you're still under warranty contact Arlo before taking these steps to avoid invalidating your warranty.