topic Re: Unable to add any cameras to Base Station in Arlo Pro 2

Unable to add any cameras to Base Station. Tried restarting Base Station/WiFi/Phone/Arlo app.

Streeter1981 — Fri, 21 Feb 2020 15:24:45 GMT

I just picked up an Arlo Pro 2 kit with an additional two Arlo Lights for my home.

Previously I had the original Arlo cameras and base station, which worked completely fine!

Unfortunately, I am completely unable to add any cameras to the base station. I actually had some trouble connecting the base station, but after several restarts and factory resets, I got it to connect. I was also able to add the Arlo Light Hub and Arlo Lights without issue (yay)!

Steps to reproduce:

Launch Arlo app
Click Add a Device
Click Cameras
Click Pro
Click Pro 2
Once it detects my base station, click Continue
Click Continue on battery screen
Press the Sync button on the Arlo camera (the blue light does start flashing)

Expected: The app will discover my device and add it to the system

Actual: The app just says "Discovering your device. Please wait. until it times out.

The same occurs when trying to add original Arlo cameras (obviously selecting that option).

I have tried the below, none with any success:

Restarting base station
Factory reset base station
Restarting phone
Removing/reinstalling camera batteries
Restarting Wifi
Restarting phone
Logging out / logging in to app
Uninstall/reinstall app
Moving camera closer to base station
Moving camera further from base station
Pressing sync on base station, then sync on camera

Environment details:

Google Wifi
iPhone X
VMB4000 Base Station
I am able to see the VMB4000's wifi SSID broadcasting

Thanks for any help, I am at a complete loss as to what the problem could be!

Re: Unable to add any cameras to Base Station

StephenB — Fri, 21 Feb 2020 14:11:50 GMT

Try adding the cameras using the web interface ( https://my.arlo.com )

Re: Unable to add any cameras to Base Station

Streeter1981 — Fri, 21 Feb 2020 14:32:12 GMT

Hi, thanks for the reply. I did try doing it through the web interface, but it seems the web interface is just giving instructions on how to hit the sync button on the base station, then the camera.

Still, going that route ends up the same - it seems that it just can’t pick up the cameras.

Re: Unable to add any cameras to Base Station

StephenB — Fri, 21 Feb 2020 15:03:47 GMT

Maybe it's time to try support next: https://www.arlo.com/en-us/support/contact.aspx

Or just exchange the new kit with the seller.

Re: Unable to add any cameras to Base Station

Streeter1981 — Fri, 21 Feb 2020 17:25:25 GMT

Yep - I submitted a support ticket last night as well.