topic Offline hub in Arlo Pro 2

Offline hub

Lostcitystar — Wed, 19 Feb 2020 20:30:18 GMT

Hub goes offline sporadically and never reconnects. Green lights for power and camera connection. No light for internet. Internet works fine throughout the house and was not a problem earlier today. Didn’t change anything, just went offline and not able to see my cameras. Suggestions other than resetting and resyncing all cameras.

Re: Offline hub

jguerdat — Thu, 20 Feb 2020 14:14:46 GMT

The base isn't even connecting to the router. Start by rebooting your router and base, in that order as well as changing the cable and router port.

Re: Offline hub

Lostcitystar — Thu, 20 Feb 2020 14:26:26 GMT

Already did these steps. I ve connected other devices to the router and through the Ethernet port and cable. Those are not faulty.

Re: Offline hub

ShayneS — Fri, 21 Feb 2020 17:07:58 GMT

Hi @Lostcitystar

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support