topic Arlo app cannot find Base station. Tried reinstalling, factory reset, delete and re-downloaded app. in Arlo Pro 2

Arlo app cannot find Base station. Tried reinstalling, factory reset, delete and re-downloaded app.

Naga — Tue, 18 Feb 2020 18:50:45 GMT

Hi, I am from India and recently bought the Arlo Pro 2 from Amazon.My Arlo app is unable to find my base station. I have followed every instructions in the Set up manual and tried all advices mentioned in the community support. Re-install, factory reset, delete and downloaded the app, etc.
In fact, I had replaced my first Alro pro 2 system thinking that it was a defect but the replacement has the same issue.
1. Does it work in India?
2. Do you all have this problem? By the comments in the community thread, it’s quite an issue.
3. Knowing it’s a US product, I have a voltage converter installed, my internet is fast and the base station indicates a solid green. Btw, the camera lights in the base is a solid Amber- what does it mean?
4. What should I do?

Re: Arlo app cannot find Base station

StephenB — Fri, 14 Feb 2020 21:36:45 GMT

@Naga wrote:
Btw, the camera lights in the base is a solid Amber- what does it mean?

https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-base-station-mean

Re: Arlo app cannot find Base station

JPC — Sat, 15 Feb 2020 01:45:39 GMT

Your device might be in a different network? Make sure you're in the same network and nothing is blocking like firewall.... Check your router settings if anything is blocking/preventing Arlo's ip..

Re: Arlo app cannot find Base station

Naga — Sat, 15 Feb 2020 04:39:18 GMT

Thanks for your reply. It’s in the same network. I have tried both the Mobile app as well as the browser. Tried everything possible without success yet.
I see that the base is discovered in the WiFi network in my phone but requires a password.
Will keeping trying. Any Further help or advice will be appreciated.

Re: Arlo app cannot find Base station

StephenB — Sat, 15 Feb 2020 12:25:11 GMT

@Naga wrote:

I see that the base is discovered in the WiFi network in my phone but requires a password.

That WiFi network is closed, and only used by the cameras - you can't connect to it with your phone.

The base needs to be connected with ethernet to your router, and the phone should be connected to your home wifi network. I'd stick with using a PC browsing to https://my.arlo.com - despite the pop-up suggesting you'll get a better experience with the app.

Again, you should look at the LED status on the base, using the info I posted earlier.

Re: Arlo app cannot find Base station. Tried reinstalling, factory reset, delete and re-downloaded a

Naga — Wed, 19 Feb 2020 09:20:31 GMT

I have resolved my problem. The issue was that my internet connection did not have a static IP and hence, had it set to a static IP. Was able to link my app and the hub within seconds.
Thanks and hope it may resolve issues of those having the same problem without knowing that a static IP is required.