topic Re: Latest app update breaks filters in Arlo Pro 2

Latest app update breaks filters

dfjkl — Tue, 24 Dec 2019 07:28:07 GMT

Really tired of app updates that keep breaking things or taking away useful features. Latest version released on 12/21 (thanks for the "present") - release 2.12.1_27005:

1. Breaks filtered videos when viewing full screen. The list will be correct, but then when swiping through to review, videos that are supposed to be filtered out from ALL the other cameras show (as if you never setup the free or it disappeared.

2. The date of the video has now been taken away on the pop-up display when in full screen. This was a feature I used all the time and it being missing is severely annoying. We're dealing with security video here, being able to quickly know when an event happened seems like a sensible requirement. Making it harder to get that information (having to exit the full screen view) seems counter intuitive.

Re: Latest app update breaks filters

dfjkl — Tue, 24 Dec 2019 07:49:30 GMT

Oh, it gets better.

3. Video player, when taken out of full screen mode (turning Android phone to change the orientation) it's displaying video times in the time zone you are in, NOT the local times. While the list is correct, the video viewer should match that information, or at least present an option to fix that.

Re: Latest app update breaks filters

alchemist50 — Tue, 24 Dec 2019 15:35:32 GMT

Same here. Filter is broken (scrolls through all recorded videos on that date, not just for the selected camera), and really annoying that time/date stamp has been removed in full screen mode. Android app version 2.12.1_27005. Filter still works when viewing on web portal, but time/date stamp is gone in full screen mode.

Also, file creation dates on local files saved on USB flash drive have been wrong ever since the change back to standard time (they are still being stamped according to DST). And yes, the clock on my PC is correct, all other non-Arlo files have correct stamps.

Re: Latest app update breaks filters

Aur3l1 — Wed, 25 Dec 2019 15:45:19 GMT

If only it is the only think this update is breaking. The app is always crashing at startup on my side. Awful

reviewing videos by camera

rwgreene999 — Thu, 26 Dec 2019 14:46:53 GMT

I used to be able to pay for the camera and then scroll from video to video recording for that camera. Then I go to the next camera and scroll it's videos. Starting yesterday looking at videos started showing all the cameras no matter which camera I pick to start with. how do I make it go back to a more usable format of you and just the videos first a chosen camera?

Re: reviewing videos by camera

TomMac — Thu, 26 Dec 2019 15:03:31 GMT

You can either use the Filter in library or click on the count circle ( main screen )

Re: reviewing videos by camera

alchemist50 — Thu, 26 Dec 2019 16:05:47 GMT

Except that Arlo seems to have broken the filter feature in their latest Android version, 2.12.1_27005. The library filter will show the correct thumbnails, but when you start to view them it will scroll through all the recorded videos, not just the filtered ones shown in the thumbnails. Does the same thing when you tap on the count circle. It still works properly on the web portal (hope they don't mess this up too!).

Arlo's programmers have become really bad about breaking something whenever they roll out a new software or firmware update.

Re: reviewing videos by camera

rwgreene999 — Thu, 26 Dec 2019 18:17:29 GMT

I should have mentioned that this was the Android viewer. The browser (Windows/Chrome) works fine. I can browse the backdoor camera and see all the videos without it automatically switching to the videos from the other cameras. But on the Android phone, this has stopped working correctly. Like alchemist50 said below, the filter on Android is also broken and does not work. And again, this all worked correctly until Tuesday or Wednesday of this week. Two years of working, now this failure.

Receiving notifications for motion detected but no recordings

mrogers77 — Tue, 31 Dec 2019 17:13:42 GMT

Over the last couple of weeks I get notifications of motion detected but there will be no recordings. Seems to be a very common issue but don't see anyone from Arlo on here saying they're checking into it. Also, in the new app, when looking at the library, you see the recordings that did actually record are mixed together from various devices, rather than segmented by the device that recorded them.

ARLO - you advertise this as security, but your lousy software makes it completely unreliable. Fix it please!

Re: Latest app update breaks filters

jam436 — Sat, 28 Dec 2019 13:56:04 GMT

I noticed the same thing.
This latest update no longer allows me to scroll through recordings filtered by camera.
The "filtered" icon still appears but it just doesn't work.

I've noticed over the last month or so a whole slew of problems and annoyances cropping up with this app and also the web interface.
For instance, the black thumbnail issue has returned.
Also the web interface freezes constantly when scrolling through recordings.
It's almost feels as if these problems are intentional, like Arlo is trying to stick it to those of us that still have the old arrangement of 5 free cameras with a week's worth of cloud storage for free.
Since their newer models require subscription services, they might be trying to get rid of us older customers and make us 'trade-up' and start paying too.
I wouldn't put it past these clowns.

Re: Latest app update breaks filters

ShayneS — Mon, 30 Dec 2019 22:52:07 GMT

Are these issues still occurring on Android app version 2.12.2?

Re: Latest app update breaks filters

ShayneS — Tue, 31 Dec 2019 21:08:40 GMT

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Latest app update breaks filters

jam436 — Wed, 01 Jan 2020 02:47:12 GMT

The filter issue began for me with this latest version 2.12.2.

Re: Latest app update breaks filters

jam436 — Wed, 01 Jan 2020 23:29:26 GMT

Here's what I'm talking about.
Before this update, I could go to Devices, and click on the numbered icon (the one showing the number of recent recordings) on whichever camera I wanted to review.
At that point I could just swipe left or right to scroll through all my recent recordings on just that one camera.
This no longer works.
If I click on a camera's numbered icon the resulting list populates correctly, but as soon as I begin to watch recordings, eventually after just one or two videos, it reverts to an unfiltered state, and views from all my cameras begin to appear.
Here's a screenshot showing both, a set filter, and a list of random camera videos.
There's shouldn't be both... Clearly this app is broken ...again.
Please fix this, as it renders the mobile app all but useless.

I still can't believe that with each new "update", new and increasingly severe problems are introduced.
Enough is enough. You need to fire your current "programmers" and hire some -real- ones.

Re: Latest app update breaks filters

Zzzzzzzzzz — Thu, 02 Jan 2020 17:49:06 GMT

Just adding that my updated Arlo android app has all the filtering issues noted here. Also agree that the "updates" seems less functional. Time/date stamp was removed for full screen viewing (why?!). And also in both regular and full screen viewing, the delete icon was removed so that you have to click on the three dots to get to another menu to then click on delete icon. Waste of time and much more effort to clear out my video library.... There were other weird things that were updated.

It doesn't seem like whomever is determining these updates actually uses the app or the devices... Please first focus on fixing the main functions of security cameras!!!

Video viewing defaults to Library?

WebDancer — Sat, 04 Jan 2020 15:37:14 GMT

When viewing videos for a select camera, the software now defaults to "Library".

I have 5 cameras. When I select videos from say "camera 1", it opens to "Library" and I get videos from ALL cameras.

Surfing through the Library of videos for 5 cameras to find what I need is frustrating.

It's been about a week for this now. Is this a software update, or a software problem?

Anyone else experiencing this?
Is there a setting to adjust this? Any suggestions?

Re: Video viewing defaults to Library?

jguerdat — Sat, 04 Jan 2020 15:39:29 GMT

How are you selecting just one camera's videos? Which app?

Re: Video viewing defaults to Library?

WebDancer — Sat, 04 Jan 2020 15:43:08 GMT

Yes, selecting videos from 1 camera. ..... will show 3 videos for the camera, when I click to view videos, the Libray opens.

Using the android Arlo app.

Re: Video viewing defaults to Library?

michaelkenward — Sun, 05 Jan 2020 11:19:32 GMT

What are you "clicking"?

Try the "Count" blob below the camera you want to observe.

Count

Here that just gets pictures from the camera in question.

Re: Video viewing defaults to Library?

WebDancer — Sun, 05 Jan 2020 11:31:10 GMT

yes, that's what I'm "clicking" on..... does it open to Library for you?