topic Re: I can't change the name on my Arlo Pro 2 camera in Arlo Pro 2

Unable to change the name for two of my Arlo Pro 2 cameras. Tried removing and adding again.

SecurityService — Fri, 14 Feb 2020 15:14:49 GMT

Hi, I have had my Arlo Pro 2 System with 8 cameras for almost 2 years, and wanted to make a small change with locations for the the cameras, and so I wanted to change the name for 2 of the cameras, but its not possible. I have removed the cameras from the system, and added them again, but it will not change the name.... Is there any way to reset the camera to factory settings so I can change the name?

Re: I can't change the name on my Arlo Pro 2 camera

StephenB — Thu, 13 Feb 2020 12:51:37 GMT

@SecurityService wrote:

Is there any way to reset the camera to factory settings so I can change the name?

You can edit the name w/o resetting the cameras.

For instance, with https://my.arlo.com you:

click on the settings wheel for the camera
click on the green pencil next to the current camera name
enter the new name you want.

Re: I can't change the name on my Arlo Pro 2 camera

SecurityService — Thu, 13 Feb 2020 13:12:44 GMT

I have tried that, and getting this message " We are sorry, The system is experiencing an unexpected issue" that issue has bean going on for 6 months!!!!

Re: I can't change the name on my Arlo Pro 2 camera

StephenB — Thu, 13 Feb 2020 14:11:13 GMT

@SecurityService wrote:

I have tried that, and getting this message " We are sorry, The system is experiencing an unexpected issue" that issue has been going on for 6 months!!!!

It is working with my Pro 2 cameras (just tried it using Chrome on a Windows 10 PC).

What browser are you using?

If it fails with the app and also with Chrome or Firefox, then perhaps try support: https://www.arlo.com/en-us/support/contact.aspx

Re: I can't change the name on my Arlo Pro 2 camera

SecurityService — Thu, 13 Feb 2020 14:39:03 GMT

I'm using Safari as browser and before it was no problem

Re: I can't change the name on my Arlo Pro 2 camera

StephenB — Thu, 13 Feb 2020 14:45:52 GMT

@SecurityService wrote:

I'm using Safari as browser and before it was no problem

I'm not a Mac owner, so I have no direct experience with Safari. I do know that this works on Chrome, since I just tried it. So you could try downloading that, and see if that works. Alternatively try it with the mobile app.

Re: I can't change the name on my Arlo Pro 2 camera

SecurityService — Thu, 13 Feb 2020 15:00:01 GMT

I just tried with Crome, and same problem also the same problem on my iPhone/iOS

Re: I can't change the name on my Arlo Pro 2 camera

StephenB — Thu, 13 Feb 2020 16:03:23 GMT

@SecurityService wrote:

I just tried with Chrome, and same problem also the same problem on my iPhone/iOS

You probably should contact support then. https://www.arlo.com/en-us/support/contact.aspx

Re: I can't change the name on my Arlo Pro 2 camera

SecurityService — Fri, 14 Feb 2020 08:41:14 GMT

I will, THANKS anyway 😉