topic Re: Timeline won’t load in app in Arlo Pro 2

Timeline won’t load in app

GO6 — Mon, 10 Feb 2020 17:39:54 GMT

When I try to load the timeline in the iPhone app it keeps saying “request timed out”. I can load the timeline just fine on the other cameras.

Re: Timeline won’t load in app

ShayneS — Tue, 11 Feb 2020 23:26:00 GMT

HI @GO6

Is this with CVR? May I ask which troubleshooting steps you have performed so far? I don't want to suggest any prior methods you have previously performed.

Re: Timeline won’t load in app

GO6 — Wed, 12 Feb 2020 18:33:02 GMT

Yes, this is with CVR. I have tried turning the camera on/off as well as the base station, both to no avail.

Re: Timeline won’t load in app

ShayneS — Wed, 12 Feb 2020 19:13:49 GMT

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support