topic Re: Video still freezing after a few seconds in Arlo Pro 2

Video still freezing after a few seconds on VMB3500

quailman — Thu, 09 Jan 2020 19:21:01 GMT

I’ve been having the video freezing issue 15 seconds into playback. I see this was solved for vmb4000 and vmb4500 base stations. I have vmb3500. Is a similar firmware fix coming for it? A car that pulled into my driveway today “disappeared” after a few seconds.

Re: Video still freezing after a few seconds

JessicaP — Thu, 09 Jan 2020 19:21:31 GMT

Hi quailman,

We've raised this issue to the development team and will provide an update when we have more information.

Re: Video still freezing after a few seconds

quailman — Thu, 16 Jan 2020 15:05:47 GMT

Thanks Jessica. This issue was fixed on the other base stations. Any idea on a timeframe for this one? Unless I can receive a new base station, I may return this because of the glitch that doesn’t capture video.

Re: Video still freezing after a few seconds

JessicaP — Tue, 11 Feb 2020 16:05:09 GMT

Hi quailman,

I wanted to follow up if you were still experiencing this issue on your VMB3500.

Re: Video still freezing after a few seconds

quailman — Tue, 11 Feb 2020 16:46:19 GMT

Yes I am Jessica

Re: Video still freezing after a few seconds

JessicaP — Tue, 11 Feb 2020 21:34:41 GMT

I would suggest to contact the Support Team so they can look into the issue you're having with your system. You will find several options for contacting support in the provided link.

Re: Video still freezing after a few seconds

quailman — Tue, 11 Feb 2020 21:38:58 GMT

They are clueless beyond restarting the system. And no one is willing to send a 4000 series base station where the problem was fixed. I may just return everything to Costco.