topic Re: low siren arlo pro 2 in Arlo Pro 2

low siren arlo pro 2

Kentdude — Sun, 08 Dec 2019 11:12:58 GMT

I just bought and set up a 2 camera Arlo pro2 system

but I've found the siren is very quiet, I have tried all the recommendation

turn off - didn't work

restart unit - didn't work

test from pc - didn't work

settings say very loud but its not

the main reason I bought the pro2 was for the 2 way audio and the ability to remote activate the siren too scary people away

can you please help

Re: low siren arlo pro 2

TomMac — Sun, 08 Dec 2019 14:26:38 GMT

Have you adjusted the volume in the MODE for the selected camera(s)... ??

( it is pretty loud at max )

What model base are you using ??

Re: low siren arlo pro 2

Kentdude — Sun, 08 Dec 2019 16:15:16 GMT

the setting for the siren say very loud

the base station is a vmb4500

this seems to be a common problem

Re: low siren arlo pro 2

ShayneS — Mon, 09 Dec 2019 22:08:23 GMT

Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

Re: low siren arlo pro 2

ellesalvatore — Sun, 29 Dec 2019 06:55:03 GMT

Same issue here.

Are pro 2s quieter than pros for some reason?

Bought because other people claimed that it was so loud you have to leave the room but I can sit quite comfortably right next to it...

Have contacted support but not much they can do. The suggestion was to downgrade to the pro base station..

Have you found a solution?

Re: low siren arlo pro 2

Kentdude — Sun, 29 Dec 2019 08:44:44 GMT

I have been contacted by support asking for more details but that was about 2 weeks ago and they haven't come back to me since

The service I have received from arlo is very poor, Amazon service was great and they sent me out a replacement but the problem was the same which makes me feel it's a software problem

I'm not downgrading to a older model, all I want it the product and service I've paid for

If they do have a problem then surely they should replace them with the pro3 hub

Re: low siren arlo pro 2

michaelkenward — Sun, 29 Dec 2019 11:44:57 GMT

@Kentdude wrote:

the setting for the siren say very loud

the base station is a vmb4500

The "deafening" Pro 2 hub is the vmb4000.

It seems that the "update" is quieter.

Re: low siren arlo pro 2

Kentdude — Sun, 29 Dec 2019 12:53:55 GMT

But that's not what I bought the vmb4500 is listed and sold as having 100db siren

Re: low siren arlo pro 2

ellesalvatore — Sun, 29 Dec 2019 23:32:03 GMT

Agrees with Kentdude.

What's the point in having a siren that's barely louder than the TV?

Is the siren itself different from the previous version or can this be fixed with an update?

Re: low siren arlo pro 2

michaelkenward — Mon, 30 Dec 2019 12:51:53 GMT

@Kentdude wrote:
But that's not what I bought the vmb4500 is listed and sold as having 100db siren

My guess is that, in its inimitable style, Arlo has failed to update the marketing guff.

I can't even find the vmb4500 in the document library.

The data sheet for the Pro 2 still bills the older hub.

Re: low siren arlo pro 2

Kentdude — Mon, 30 Dec 2019 13:04:49 GMT

This is from Amazon

Re: low siren arlo pro 2

michaelkenward — Mon, 30 Dec 2019 13:52:59 GMT

Old hub.

Re: low siren arlo pro 2

SueHenry — Fri, 03 Jan 2020 14:13:57 GMT

Having same problem, bought it for the loud siren and got the vmb4500, but when do the siren it is barely 65db. Phoned support and was no help, got a case number but heard nothing since

Re: low siren arlo pro 2

lukeluk — Fri, 10 Jan 2020 09:19:40 GMT

same here. Bough mine arlo pro 2 with vmb4500 and my phone alarm or microwave is louder than that piece of c.

Phoned tech support, after the short convo they've told me to return it to the store. So I did and got a replacement...

Surprise, surprise a replacement has the very same issue. It's very quiet.

Re: low siren arlo pro 2

Kentdude — Fri, 10 Jan 2020 09:55:21 GMT

we seem to be getting the same run around, i had the same conversation followed by a replacement from amazon and the same result 😞

i logged a support call on 16th December and nothing

i logged another call 6th January and nothing

i get the feeling they know what the problem is and they don't want to admit it, i think its down to the new design

the older hub had breather holes to allow the sound out but the new 4500 is sealed

arlo should be replacing these hubs with a different model that works how it should, has anyone had any dealings with the hub that comes with the arlo pro3

at the end of the day all i want is the product that ive paid for working how it should

it would also be nice if support actually support the customers because without the end user they would all be out of a job

Re: low siren arlo pro 2

Kentdude — Fri, 10 Jan 2020 16:01:12 GMT

finally we might be getting somewhere

I've just spent about one hour on the live chat, they finally admitted they have a fault which they know about and are working on a firmware update for

but sadly they don't know when they will have a fix, i did suggest sending out the pro3 hub but that fell on deaf ears

so watch this space but i wouldn't hold your breath

Re: low siren arlo pro 2

Kentdude — Sun, 09 Feb 2020 16:25:08 GMT

Afternoon all
Finally have a siren that makes a loud noise but I've been downgraded
Arlo finally sent out a replacement hub but their way of sorting the problem is to send me a vmb4000 rather than fixing the problem with my vmb4500
What are yours thought ?

Re: low siren arlo pro 2

NewfieDrool — Sun, 09 Feb 2020 16:49:02 GMT

I’m not sure it’s a downgrade to be honest, it has the same support camera wise and has a nice power button at the rear and a louder siren.

some times manufacturers alter the design to cut down manufacturing costs, this might be the case here but I would say it’s not a down grade and I don’t like units with no power button.

I personally would be very happy with the 4000 which by the way I have and I’m very happy with the rather loud siren it produces

Re: low siren arlo pro 2

michaelkenward — Sun, 09 Feb 2020 19:25:55 GMT

I'm with @NewfieDrool. If it adds useful features, where is the downgrade?

New firmware has added compatibility with newer cameras to the vmb4000. What's not to like?

Re: low siren arlo pro 2

Abhinandan — Mon, 06 Apr 2020 17:43:42 GMT

My base station siren volume is very low.